\n

These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

Page 1 of 2 1 2
\n
  1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
  2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
  3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
  4.  Coaching is about training. They are all theory and idealistic.<\/li>
  5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
  6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

    These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

    Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

    Page 1 of 2 1 2
    \n

    However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

    1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
    2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
    3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
    4.  Coaching is about training. They are all theory and idealistic.<\/li>
    5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
    6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

      These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

      Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

      Page 1 of 2 1 2
      \n

      These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

      However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

      1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
      2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
      3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
      4.  Coaching is about training. They are all theory and idealistic.<\/li>
      5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
      6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

        These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

        Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

        Page 1 of 2 1 2
        \n

        The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

        These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

        However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

        1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
        2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
        3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
        4.  Coaching is about training. They are all theory and idealistic.<\/li>
        5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
        6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

          These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

          Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

          Page 1 of 2 1 2
          \n

          There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

          The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

          These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

          However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

          1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
          2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
          3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
          4.  Coaching is about training. They are all theory and idealistic.<\/li>
          5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
          6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

            These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

            Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

            Page 1 of 2 1 2
            \n
            1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
            2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
            3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
            4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
            5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
            6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
            7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

              There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

              The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

              These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

              However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

              1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
              2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
              3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
              4.  Coaching is about training. They are all theory and idealistic.<\/li>
              5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
              6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                Page 1 of 2 1 2
                \n

                Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                  There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                  The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                  These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                  However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                  1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                  2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                  3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                  4.  Coaching is about training. They are all theory and idealistic.<\/li>
                  5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                  6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                    These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                    Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                    Page 1 of 2 1 2
                    \n

                    Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                    Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                    1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                    2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                    3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                    4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                    5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                    6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                    7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                      There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                      The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                      These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                      However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                      1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                      2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                      3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                      4.  Coaching is about training. They are all theory and idealistic.<\/li>
                      5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                      6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                        These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                        Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                        Page 1 of 2 1 2
                        \n
                        1. Interconnections of various elements acting in the system<\/li>
                        2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                        3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                          Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                          Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                          1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                          2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                          3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                          4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                          5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                          6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                          7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                            There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                            The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                            These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                            However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                            1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                            2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                            3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                            4.  Coaching is about training. They are all theory and idealistic.<\/li>
                            5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                            6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                              These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                              Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                              Page 1 of 2 1 2
                              \n

                              Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                              1. Interconnections of various elements acting in the system<\/li>
                              2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                              3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                  There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                  The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                  These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                  However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                  1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                  2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                  3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                  4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                  5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                  6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                    These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                    Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                    Page 1 of 2 1 2
                                    \n

                                    Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                    Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                    1. Interconnections of various elements acting in the system<\/li>
                                    2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                    3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                      Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                      Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                      1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                      2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                      3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                      4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                      5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                      6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                      7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                        There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                        The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                        These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                        However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                        1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                        2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                        3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                        4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                        5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                        6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                          These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                          Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                          Page 1 of 2 1 2
                                          \n

                                          When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                          Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                          Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                          1. Interconnections of various elements acting in the system<\/li>
                                          2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                          3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                            Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                            Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                            1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                            2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                            3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                            4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                            5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                            6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                            7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                              There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                              The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                              These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                              However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                              1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                              2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                              3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                              4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                              5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                              6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                                Page 1 of 2 1 2
                                                \n

                                                These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                1. Interconnections of various elements acting in the system<\/li>
                                                2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                  Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                  Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                  1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                  2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                  3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                  4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                  5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                  6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                  7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                    There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                    The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                    These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                    However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                    1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                    2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                    3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                    4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                    5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                    6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                      These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                      Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                                      Page 1 of 2 1 2
                                                      \n
                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                      Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                      We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                      Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                      They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                      My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                      These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                      When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                      Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                      Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                      1. Interconnections of various elements acting in the system<\/li>
                                                      2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                      3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                        Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                        Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                        1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                        2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                        3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                        4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                        5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                        6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                        7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                          There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                          The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                          These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                          However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                          1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                          2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                          3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                          4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                          5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                          6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                            These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                            Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                                            Page 1 of 2 1 2
                                                            \n

                                                            5. Ideology about Customers:<\/h4>\n\n\n\n
                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                            Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                            We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                            Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                            They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                            My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                            These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                            When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                            Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                            Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                            1. Interconnections of various elements acting in the system<\/li>
                                                            2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                            3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                              Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                              Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                              1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                              2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                              3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                              4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                              5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                              6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                              7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                  These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                  Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                                                  Page 1 of 2 1 2
                                                                  \n
                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                  Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                  We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                  I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                  Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                  They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                  Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                  5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                  Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                  We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                  Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                  They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                  My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                  These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                  When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                  Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                  Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                  1. Interconnections of various elements acting in the system<\/li>
                                                                  2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                  3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                    Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                    Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                    1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                    2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                    3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                    4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                    5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                    6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                    7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                      There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                      The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                      These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                      However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                      1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                      2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                      3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                      4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                      5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                      6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                        These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                        Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                                                        Page 1 of 2 1 2
                                                                        \n

                                                                        4. Ideology about Team:<\/h4>\n\n\n\n
                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                        Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                        We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                        I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                        Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                        They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                        Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                        5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                        Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                        We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                        Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                        They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                        My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                        These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                        When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                        Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                        Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                        1. Interconnections of various elements acting in the system<\/li>
                                                                        2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                        3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                          Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                          Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                          1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                          2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                          3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                          4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                          5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                          6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                          7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                            There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                            The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                            These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                            However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                            1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                            2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                            3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                            4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                            5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                            6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                              These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                              Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                                                              Page 1 of 2 1 2
                                                                              \n
                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                              I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                              It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                              My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                              I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                              What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                              4. Ideology about Team:<\/h4>\n\n\n\n
                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                              Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                              We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                              I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                              Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                              They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                              Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                              5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                              Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                              We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                              Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                              They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                              My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                              These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                              When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                              Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                              Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                              1. Interconnections of various elements acting in the system<\/li>
                                                                              2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                              3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                  There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                  The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                  These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                  However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                  1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                  2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                  3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                  4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                  5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                  6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                    These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                    Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                                                                    Page 1 of 2 1 2
                                                                                    \n

                                                                                    3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                    I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                    It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                    My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                    I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                    What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                    4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                    Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                    We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                    I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                    Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                    They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                    Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                    5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                    Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                    We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                    Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                    They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                    My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                    These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                    When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                    Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                    Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                    1. Interconnections of various elements acting in the system<\/li>
                                                                                    2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                    3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                      Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                      Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                      1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                      2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                      3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                      4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                      5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                      6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                      7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                        There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                        The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                        These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                        However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                        1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                        2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                        3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                        4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                        5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                        6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                          These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                          Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                                                                          Page 1 of 2 1 2
                                                                                          \n
                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                          Once we plan something, that need to be followed
                                                                                          to perfection<\/td>
                                                                                          Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                          Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                          each Iteration for all features<\/td><\/tr>
                                                                                          Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                          Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                          Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                          Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                          Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                          3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                          I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                          It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                          My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                          I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                          What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                          4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                          Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                          We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                          I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                          Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                          They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                          Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                          5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                          Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                          We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                          Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                          They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                          My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                          These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                          When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                          Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                          Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                          1. Interconnections of various elements acting in the system<\/li>
                                                                                          2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                          3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                            Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                            Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                            1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                            2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                            3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                            4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                            5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                            6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                            7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                              There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                              The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                              These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                              However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                              1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                              2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                              3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                              4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                              5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                              6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                                                                                Page 1 of 2 1 2
                                                                                                \n

                                                                                                2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                Once we plan something, that need to be followed
                                                                                                to perfection<\/td>
                                                                                                Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                each Iteration for all features<\/td><\/tr>
                                                                                                Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                1. Interconnections of various elements acting in the system<\/li>
                                                                                                2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                  Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                  Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                  1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                  2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                  3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                  4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                  5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                  6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                  7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                    There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                    The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                    These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                    However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                    1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                    2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                    3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                    4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                    5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                    6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                      These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                      Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                                                                                      Page 1 of 2 1 2
                                                                                                      \n
                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                      Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                      if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                      Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                      Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                      We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                      Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                      2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                      Once we plan something, that need to be followed
                                                                                                      to perfection<\/td>
                                                                                                      Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                      Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                      each Iteration for all features<\/td><\/tr>
                                                                                                      Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                      Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                      Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                      Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                      Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                      3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                      I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                      It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                      My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                      I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                      What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                      4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                      Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                      We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                      I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                      Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                      They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                      Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                      5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                      Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                      We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                      Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                      They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                      My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                      These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                      When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                      Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                      Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                      1. Interconnections of various elements acting in the system<\/li>
                                                                                                      2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                      3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                        Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                        Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                        1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                        2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                        3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                        4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                        5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                        6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                        7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                          There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                          The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                          These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                          However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                          1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                          2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                          3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                          4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                          5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                          6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                            These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                            Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                                                                                            Page 1 of 2 1 2
                                                                                                            \n

                                                                                                            1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                            Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                            if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                            Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                            Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                            We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                            Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                            2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                            Once we plan something, that need to be followed
                                                                                                            to perfection<\/td>
                                                                                                            Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                            Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                            each Iteration for all features<\/td><\/tr>
                                                                                                            Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                            Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                            Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                            Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                            Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                            3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                            I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                            It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                            My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                            I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                            What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                            4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                            Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                            We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                            I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                            Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                            They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                            Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                            5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                            Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                            We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                            Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                            They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                            My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                            These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                            When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                            Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                            Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                            1. Interconnections of various elements acting in the system<\/li>
                                                                                                            2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                            3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                              Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                              Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                              1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                              2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                              3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                              4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                              5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                              6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                              7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                  These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                  Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                                                                                                  Page 1 of 2 1 2
                                                                                                                  \n

                                                                                                                  Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                  1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                  Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                  if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                  Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                  Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                  We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                  Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                  2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                  Once we plan something, that need to be followed
                                                                                                                  to perfection<\/td>
                                                                                                                  Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                  Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                  each Iteration for all features<\/td><\/tr>
                                                                                                                  Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                  Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                  Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                  Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                  Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                  3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                  I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                  It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                  My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                  I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                  What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                  4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                  Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                  We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                  I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                  Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                  They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                  Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                  5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                  Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                  We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                  Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                  They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                  My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                  These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                  When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                  Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                  Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                  1. Interconnections of various elements acting in the system<\/li>
                                                                                                                  2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                  3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                    Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                    Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                    1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                    2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                    3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                    4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                    5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                    6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                    7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                      There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                      The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                      These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                      However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                      1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                      2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                      3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                      4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                      5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                      6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                        These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                        Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                                                                                                        Page 1 of 2 1 2
                                                                                                                        \n
                                                                                                                      7. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                        Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                        1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                        Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                        if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                        Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                        Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                        We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                        Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                        2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                        Once we plan something, that need to be followed
                                                                                                                        to perfection<\/td>
                                                                                                                        Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                        Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                        each Iteration for all features<\/td><\/tr>
                                                                                                                        Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                        Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                        Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                        Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                        Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                        3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                        I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                        It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                        My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                        I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                        What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                        4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                        Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                        We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                        I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                        Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                        They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                        Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                        5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                        Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                        We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                        Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                        They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                        My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                        These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                        When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                        Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                        Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                        1. Interconnections of various elements acting in the system<\/li>
                                                                                                                        2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                        3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                          Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                          Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                          1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                          2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                          3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                          4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                          5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                          6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                          7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                            There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                            The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                            These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                            However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                            1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                            2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                            3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                            4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                            5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                            6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                              These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                              Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                                                                                                              Page 1 of 2 1 2
                                                                                                                              \n
                                                                                                                            7. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                            8. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                              Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                              1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                              Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                              if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                              Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                              Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                              We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                              Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                              2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                              Once we plan something, that need to be followed
                                                                                                                              to perfection<\/td>
                                                                                                                              Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                              Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                              each Iteration for all features<\/td><\/tr>
                                                                                                                              Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                              Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                              Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                              Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                              Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                              3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                              I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                              It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                              My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                              I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                              What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                              4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                              Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                              We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                              I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                              Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                              They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                              Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                              5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                              Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                              We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                              Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                              They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                              My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                              These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                              When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                              Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                              Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                              1. Interconnections of various elements acting in the system<\/li>
                                                                                                                              2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                              3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                  There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                  The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                  These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                  However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                  1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                  2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                  3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                  4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                  5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                  6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                    These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                    Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                                                                                                                    Page 1 of 2 1 2
                                                                                                                                    \n
                                                                                                                                  7. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                  8. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                  9. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                    Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                    1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                    Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                    if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                    Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                    Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                    We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                    Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                    2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                    Once we plan something, that need to be followed
                                                                                                                                    to perfection<\/td>
                                                                                                                                    Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                    Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                    each Iteration for all features<\/td><\/tr>
                                                                                                                                    Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                    Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                    Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                    Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                    Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                    3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                    I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                    It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                    My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                    I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                    What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                    4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                    Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                    We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                    I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                    Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                    They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                    Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                    5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                    Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                    We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                    Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                    They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                    My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                    These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                    When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                    Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                    Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                    1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                    2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                    3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                      Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                      Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                      1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                      2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                      3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                      4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                      5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                      6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                      7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                        There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                        The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                        These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                        However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                        1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                        2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                        3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                        4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                        5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                        6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                          These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                          Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                          \n
                                                                                                                                            \n
                                                                                                                                          1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                          2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                          3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                            Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                            1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                            Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                            if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                            Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                            Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                            We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                            Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                            2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                            Once we plan something, that need to be followed
                                                                                                                                            to perfection<\/td>
                                                                                                                                            Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                            Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                            each Iteration for all features<\/td><\/tr>
                                                                                                                                            Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                            Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                            Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                            Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                            Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                            3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                            I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                            It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                            My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                            I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                            What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                            4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                            Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                            We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                            I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                            Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                            They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                            Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                            5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                            Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                            We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                            Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                            They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                            My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                            These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                            When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                            Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                            Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                            1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                            2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                            3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                              Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                              Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                              1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                              2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                              3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                              4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                              5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                              6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                              7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                  These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                  Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                                                                                                                                  Page 1 of 2 1 2
                                                                                                                                                  \n

                                                                                                                                                  \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                    \n
                                                                                                                                                  1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                  2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                  3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                    Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                    1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                    Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                    if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                    Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                    Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                    We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                    Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                    2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                    Once we plan something, that need to be followed
                                                                                                                                                    to perfection<\/td>
                                                                                                                                                    Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                    Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                    each Iteration for all features<\/td><\/tr>
                                                                                                                                                    Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                    Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                    Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                    Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                    Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                    3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                    I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                    It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                    My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                    I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                    What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                    4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                    Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                    We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                    I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                    Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                    They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                    Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                    5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                    Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                    We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                    Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                    They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                    My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                    These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                    When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                    Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                    Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                    1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                    2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                    3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                      Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                      Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                      1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                      2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                      3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                      4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                      5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                      6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                      7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                        There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                        The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                        These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                        However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                        1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                        2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                        3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                        4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                        5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                        6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                          These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                          Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                          \n

                                                                                                                                                          Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                          \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                            \n
                                                                                                                                                          1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                          2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                          3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                            Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                            1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                            Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                            if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                            Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                            Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                            We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                            Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                            2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                            Once we plan something, that need to be followed
                                                                                                                                                            to perfection<\/td>
                                                                                                                                                            Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                            Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                            each Iteration for all features<\/td><\/tr>
                                                                                                                                                            Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                            Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                            Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                            Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                            Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                            3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                            I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                            It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                            My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                            I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                            What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                            4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                            Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                            We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                            I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                            Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                            They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                            Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                            5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                            Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                            We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                            Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                            They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                            My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                            These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                            When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                            Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                            Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                            1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                            2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                            3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                              Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                              Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                              1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                              2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                              3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                              4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                              5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                              6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                              7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                  These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                  Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                                                                                                                                                  Page 1 of 2 1 2
                                                                                                                                                                  \n
                                                                                                                                                                7. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                  Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                  \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                    \n
                                                                                                                                                                  1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                  2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                  3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                    Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                    1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                    Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                    if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                    Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                    Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                    We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                    Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                    2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                    Once we plan something, that need to be followed
                                                                                                                                                                    to perfection<\/td>
                                                                                                                                                                    Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                    Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                    each Iteration for all features<\/td><\/tr>
                                                                                                                                                                    Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                    Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                    Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                    Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                    Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                    3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                    I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                    It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                    My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                    I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                    What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                    4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                    Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                    We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                    I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                    Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                    They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                    Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                    5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                    Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                    We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                    Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                    They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                    My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                    These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                    When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                    Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                    Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                    1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                    2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                    3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                      Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                      Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                      1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                      2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                      3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                      4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                      5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                      6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                      7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                        There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                        The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                        These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                        However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                        1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                        2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                        3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                        4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                        5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                        6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                          These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                          Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                                                                                                                                                          Page 1 of 2 1 2
                                                                                                                                                                          \n
                                                                                                                                                                        7. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                        8. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                          Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                          \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                            \n
                                                                                                                                                                          1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                          2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                          3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                            Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                            1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                            Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                            if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                            Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                            Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                            We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                            Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                            2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                            Once we plan something, that need to be followed
                                                                                                                                                                            to perfection<\/td>
                                                                                                                                                                            Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                            Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                            each Iteration for all features<\/td><\/tr>
                                                                                                                                                                            Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                            Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                            Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                            Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                            Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                            3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                            I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                            It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                            My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                            I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                            What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                            4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                            Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                            We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                            I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                            Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                            They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                            Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                            5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                            Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                            We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                            Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                            They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                            My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                            These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                            When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                            Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                            Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                            1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                            2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                            3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                              Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                              Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                              1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                              2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                              3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                              4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                              5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                              6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                              7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                  These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                  Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                                                                                                                                                                  Page 1 of 2 1 2
                                                                                                                                                                                  \n
                                                                                                                                                                                7. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                8. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                9. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                  Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                  \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                    \n
                                                                                                                                                                                  1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                  2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                  3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                    Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                    1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                    Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                    if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                    Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                    Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                    We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                    Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                    2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                    Once we plan something, that need to be followed
                                                                                                                                                                                    to perfection<\/td>
                                                                                                                                                                                    Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                    Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                    each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                    Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                    Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                    Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                    Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                    Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                    3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                    I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                    It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                    My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                    I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                    What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                    4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                    Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                    We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                    I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                    Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                    They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                    Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                    5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                    Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                    We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                    Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                    They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                    My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                    These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                    When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                    Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                    Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                    1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                    2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                    3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                      Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                      Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                      1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                      2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                      3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                      4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                      5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                      6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                      7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                        There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                        The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                        These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                        However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                        1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                        2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                        3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                        4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                        5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                        6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                          These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                          Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                                                                                                                                                                          Page 1 of 2 1 2
                                                                                                                                                                                          \n
                                                                                                                                                                                        7. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                        8. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                        9. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                        10. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                          Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                          \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                            \n
                                                                                                                                                                                          1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                          2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                          3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                            Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                            1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                            Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                            if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                            Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                            Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                            We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                            Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                            2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                            Once we plan something, that need to be followed
                                                                                                                                                                                            to perfection<\/td>
                                                                                                                                                                                            Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                            Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                            each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                            Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                            Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                            Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                            Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                            Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                            3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                            I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                            It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                            My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                            I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                            What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                            4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                            Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                            We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                            I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                            Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                            They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                            Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                            5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                            Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                            We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                            Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                            They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                            My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                            These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                            When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                            Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                            Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                            1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                            2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                            3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                              Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                              Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                              1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                              2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                              3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                              4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                              5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                              6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                              7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                  These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                  Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                                                                                                                                                                                  Page 1 of 2 1 2
                                                                                                                                                                                                  \n
                                                                                                                                                                                                7. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                8. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                9. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                10. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                11. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                  Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                  \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                    \n
                                                                                                                                                                                                  1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                  2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                  3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                    Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                    1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                    Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                    if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                    Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                    Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                    We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                    Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                    2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                    Once we plan something, that need to be followed
                                                                                                                                                                                                    to perfection<\/td>
                                                                                                                                                                                                    Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                    Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                    each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                    Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                    Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                    Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                    Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                    Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                    3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                    I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                    It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                    My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                    I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                    What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                    4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                    Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                    We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                    I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                    Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                    They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                    Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                    5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                    Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                    We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                    Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                    They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                    My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                    These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                    When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                    Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                    Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                    1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                    2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                    3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                      Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                      Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                      1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                      2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                      3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                      4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                      5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                      6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                      7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                        There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                        The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                        These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                        However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                        1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                        2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                        3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                        4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                        5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                        6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                          These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                          Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                                                                                                                                                                                          Page 1 of 2 1 2
                                                                                                                                                                                                          \n
                                                                                                                                                                                                        7. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                        8. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                        9. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                        10. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                        11. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                        12. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                          Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                          \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                            \n
                                                                                                                                                                                                          1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                          2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                          3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                            Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                            1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                            Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                            if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                            Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                            Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                            We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                            Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                            2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                            Once we plan something, that need to be followed
                                                                                                                                                                                                            to perfection<\/td>
                                                                                                                                                                                                            Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                            Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                            each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                            Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                            Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                            Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                            Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                            Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                            3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                            I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                            It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                            My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                            I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                            What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                            4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                            Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                            We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                            I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                            Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                            They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                            Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                            5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                            Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                            We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                            Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                            They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                            My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                            These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                            When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                            Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                            Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                            1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                            2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                            3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                              Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                              Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                              1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                              2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                              3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                              4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                              5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                              6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                              7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                  These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                  Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                7. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                8. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                9. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                10. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                11. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                12. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                13. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                  Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                  \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                    \n
                                                                                                                                                                                                                  1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                  2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                  3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                    Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                    1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                    Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                    if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                    Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                    Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                    We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                    Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                    2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                    Once we plan something, that need to be followed
                                                                                                                                                                                                                    to perfection<\/td>
                                                                                                                                                                                                                    Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                    Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                    each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                    Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                    Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                    Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                    Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                    Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                    3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                    I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                    It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                    My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                    I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                    What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                    4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                    Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                    We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                    I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                    Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                    They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                    Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                    5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                    Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                    We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                    Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                    They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                    My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                    These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                    When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                    Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                    Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                    1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                    2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                    3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                      Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                      Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                      1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                      2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                      3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                      4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                      5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                      6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                      7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                        There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                        The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                        These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                        However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                        1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                        2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                        3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                        4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                        5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                        6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                          These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                          Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                        7. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                        8. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                        9. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                        10. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                        11. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                        12. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                        13. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                        14. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                          Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                          \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                            \n
                                                                                                                                                                                                                          1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                          2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                          3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                            Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                            1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                            Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                            if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                            Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                            Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                            We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                            Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                            2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                            Once we plan something, that need to be followed
                                                                                                                                                                                                                            to perfection<\/td>
                                                                                                                                                                                                                            Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                            Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                            each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                            Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                            Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                            Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                            Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                            Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                            3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                            I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                            It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                            My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                            I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                            What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                            4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                            Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                            We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                            I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                            Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                            They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                            Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                            5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                            Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                            We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                            Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                            They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                            My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                            These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                            When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                            Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                            Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                            1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                            2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                            3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                              Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                              Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                              1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                              2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                              3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                              4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                              5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                              6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                              7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                  These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                  Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                                                                                                                                                                                                                  Page 1 of 2 1 2
                                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                                7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                  Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                  \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                    \n
                                                                                                                                                                                                                                  1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                  2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                  3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                    Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                    1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                    Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                    if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                    Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                    Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                    We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                    Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                    2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                    Once we plan something, that need to be followed
                                                                                                                                                                                                                                    to perfection<\/td>
                                                                                                                                                                                                                                    Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                    Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                    each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                    Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                    Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                    Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                    Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                    Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                    3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                    I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                    It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                    My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                    I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                    What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                    4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                    Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                    We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                    I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                    Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                    They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                    Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                    5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                    Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                    We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                    Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                    They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                    My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                    These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                    When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                    Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                    Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                    1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                    2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                    3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                      Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                      Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                      1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                      2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                      3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                      4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                      5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                      6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                      7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                        There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                        The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                        These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                        However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                        1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                        2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                        3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                        4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                        5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                        6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                          These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                          Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                                                                                                                                                                                                                          Page 1 of 2 1 2
                                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                                        7. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                        8. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                        9. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                        10. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                        11. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                        12. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                        13. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                        14. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                        15. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                        16. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                          Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                          \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                            \n
                                                                                                                                                                                                                                          1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                          2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                          3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                            Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                            1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                            Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                            if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                            Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                            Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                            We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                            Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                            2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                            Once we plan something, that need to be followed
                                                                                                                                                                                                                                            to perfection<\/td>
                                                                                                                                                                                                                                            Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                            Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                            each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                            Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                            Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                            Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                            Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                            Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                            3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                            I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                            It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                            My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                            I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                            What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                            4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                            Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                            We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                            I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                            Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                            They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                            Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                            5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                            Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                            We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                            Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                            They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                            My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                            These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                            When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                            Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                            Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                            1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                            2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                            3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                              Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                              Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                              1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                              2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                              3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                              4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                              5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                              6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                              7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                  These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                  Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                                                                                                                                                                                                                                  Page 1 of 2 1 2
                                                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                                                7. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                8. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                9. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                10. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                11. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                12. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                13. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                14. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                15. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                16. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                17. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                  Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                  \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                    \n
                                                                                                                                                                                                                                                  1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                  2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                  3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                    Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                    1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                    Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                    if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                    Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                    Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                    We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                    Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                    2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                    Once we plan something, that need to be followed
                                                                                                                                                                                                                                                    to perfection<\/td>
                                                                                                                                                                                                                                                    Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                    Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                    each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                    Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                    Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                    Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                    Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                    Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                    3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                    I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                    It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                    My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                    I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                    What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                    4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                    Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                    We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                    I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                    Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                    They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                    Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                    5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                    Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                    We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                    Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                    They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                    My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                    These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                    When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                    Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                    Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                    1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                    2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                    3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                      Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                      Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                      1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                      2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                      3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                      4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                      5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                      6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                      7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                        There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                        The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                        These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                        However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                        1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                        2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                        3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                        4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                        5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                        6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                          These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                          Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                                                        7. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                        8. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                        9. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                        10. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                        11. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                        12. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                        13. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                        14. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                        15. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                        16. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                        17. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                        18. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                          Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                          \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                            \n
                                                                                                                                                                                                                                                          1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                          2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                          3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                            Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                            1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                            Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                            if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                            Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                            Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                            We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                            Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                            2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                            Once we plan something, that need to be followed
                                                                                                                                                                                                                                                            to perfection<\/td>
                                                                                                                                                                                                                                                            Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                            Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                            each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                            Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                            Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                            Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                            Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                            Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                            3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                            I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                            It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                            My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                            I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                            What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                            4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                            Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                            We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                            I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                            Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                            They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                            Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                            5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                            Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                            We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                            Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                            They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                            My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                            These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                            When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                            Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                            Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                            1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                            2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                            3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                              Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                              Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                              1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                              2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                              3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                              4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                              5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                              6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                              7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                  These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                  Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                                                                7. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                8. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                9. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                10. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                11. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                12. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                13. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                14. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                15. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                16. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                17. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                18. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                19. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                  Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                  \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                    \n
                                                                                                                                                                                                                                                                  1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                  2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                  3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                    Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                    1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                    Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                    if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                    Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                    Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                    We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                    Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                    2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                    Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                    to perfection<\/td>
                                                                                                                                                                                                                                                                    Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                    Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                    each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                    Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                    Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                    Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                    Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                    Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                    3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                    I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                    It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                    My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                    I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                    What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                    4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                    Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                    We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                    I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                    Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                    They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                    Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                    5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                    Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                    We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                    Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                    They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                    My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                    These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                    When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                    Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                    Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                    1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                    2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                    3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                      Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                      Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                      1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                      2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                      3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                      4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                      5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                      6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                      7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                        There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                        The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                        These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                        However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                        1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                        2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                        3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                        4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                        5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                        6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                          These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                          Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                                                                                                                                                                                                                                                          Page 1 of 2 1 2
                                                                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                                                                        7. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                        8. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                        9. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                        10. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                        11. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                        12. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                        13. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                        14. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                        15. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                        16. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                        17. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                        18. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                        19. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                        20. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                          Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                          \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                            \n
                                                                                                                                                                                                                                                                          1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                          2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                          3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                            Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                            1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                            Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                            if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                            Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                            Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                            We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                            Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                            2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                            Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                            to perfection<\/td>
                                                                                                                                                                                                                                                                            Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                            Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                            each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                            Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                            Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                            Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                            Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                            Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                            3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                            I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                            It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                            My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                            I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                            What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                            4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                            Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                            We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                            I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                            Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                            They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                            Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                            5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                            Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                            We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                            Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                            They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                            My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                            These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                            When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                            Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                            Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                            1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                            2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                            3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                              Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                              Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                              1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                              2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                              3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                              4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                              5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                              6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                              7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                  These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                  Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                                                                                                                                                                                                                                                                  Page 1 of 2 1 2
                                                                                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                                                                                7. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                8. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                9. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                10. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                11. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                12. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                13. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                14. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                15. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                16. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                17. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                18. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                19. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                20. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                21. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                  Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                  \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                    \n
                                                                                                                                                                                                                                                                                  1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                  2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                  3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                    Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                    1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                    Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                    if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                    Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                    Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                    We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                    Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                    2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                    Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                    to perfection<\/td>
                                                                                                                                                                                                                                                                                    Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                    Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                    each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                    Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                    Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                    Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                    Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                    Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                    3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                    I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                    It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                    My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                    I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                    What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                    4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                    Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                    We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                    I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                    Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                    They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                    Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                    5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                    Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                    We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                    Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                    They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                    My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                    These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                    When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                    Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                    Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                    1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                    2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                    3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                      Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                      Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                      1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                      2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                      3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                      4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                      5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                      6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                      7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                        There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                        The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                        These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                        However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                        1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                        2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                        3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                        4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                        5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                        6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                          These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                          Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                                                                                                                                                                                                                                                                          Page 1 of 2 1 2
                                                                                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                                                                                            \n
                                                                                                                                                                                                                                                                                          1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                          2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                          3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                          4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                          5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                          6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                          7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                          8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                          9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                          10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                          11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                          12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                          13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                          14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                          15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                            Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                            \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                              \n
                                                                                                                                                                                                                                                                                            1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                            2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                            3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                              Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                              1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                              Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                              if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                              Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                              Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                              We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                              Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                              2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                              Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                              to perfection<\/td>
                                                                                                                                                                                                                                                                                              Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                              Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                              each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                              Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                              Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                              Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                              Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                              Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                              3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                              I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                              It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                              My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                              I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                              What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                              4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                              Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                              We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                              I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                              Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                              They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                              Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                              5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                              Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                              We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                              Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                              They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                              My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                              These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                              When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                              Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                              Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                              1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                              2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                              3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                  There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                  The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                  These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                  However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                  1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                  2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                  3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                  4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                  5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                  6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                    These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                    Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                    Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                      \n
                                                                                                                                                                                                                                                                                                    1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                    2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                    3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                    4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                    5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                    6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                    7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                    8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                    9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                    10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                    11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                    12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                    13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                    14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                    15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                      Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                      \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                        \n
                                                                                                                                                                                                                                                                                                      1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                      2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                      3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                        Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                        1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                        Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                        if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                        Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                        Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                        We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                        Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                        2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                        Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                        to perfection<\/td>
                                                                                                                                                                                                                                                                                                        Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                        Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                        each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                        Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                        Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                        Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                        Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                        Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                        3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                        I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                        It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                        My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                        I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                        What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                        4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                        Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                        We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                        I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                        Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                        They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                        Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                        5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                        Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                        We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                        Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                        They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                        My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                        These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                        When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                        Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                        Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                        1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                        2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                        3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                          Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                          Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                          1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                          2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                          3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                          4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                          5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                          6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                          7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                            There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                            The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                            These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                            However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                            1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                            2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                            3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                            4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                            5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                            6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                              These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                              Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                              Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                              Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                \n
                                                                                                                                                                                                                                                                                                              1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                              2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                              3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                              4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                              5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                              6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                              7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                              8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                              9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                              10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                              11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                              12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                              13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                              14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                              15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                                                                                                                1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                  Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                  1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                  Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                  if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                  Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                  Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                  We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                  Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                  2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                  Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                  to perfection<\/td>
                                                                                                                                                                                                                                                                                                                  Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                  Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                  each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                  Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                  Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                  Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                  Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                  Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                  3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                  I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                  It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                  My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                  I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                  What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                  4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                  Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                  We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                  I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                  Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                  They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                  Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                  5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                  Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                  We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                  Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                  They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                  My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                  These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                  When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                  Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                  Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                  1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                  2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                  3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                    Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                    Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                    1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                    2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                    3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                    4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                    5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                    6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                    7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                      There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                      The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                      These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                      However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                      1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                      2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                      3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                      4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                      5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                      6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                        These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                        Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                        \n

                                                                                                                                                                                                                                                                                                                        ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                        Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                        Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                                                                                                                        1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                        2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                        3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                        4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                        5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                        6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                        7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                        8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                        9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                        10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                        11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                        12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                        13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                        14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                        15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                          Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                          \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                            \n
                                                                                                                                                                                                                                                                                                                          1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                          2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                          3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                            Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                            1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                            Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                            if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                            Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                            Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                            We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                            Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                            2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                            Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                            to perfection<\/td>
                                                                                                                                                                                                                                                                                                                            Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                            Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                            each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                            Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                            Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                            Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                            Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                            Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                            3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                            I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                            It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                            My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                            I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                            What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                            4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                            Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                            We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                            I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                            Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                            They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                            Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                            5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                            Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                            We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                            Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                            They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                            My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                            These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                            When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                            Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                            Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                            1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                            2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                            3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                              Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                              Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                              1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                              2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                              3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                              4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                              5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                              6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                              7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                  These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                  Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                  \n

                                                                                                                                                                                                                                                                                                                                  .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                  ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                  Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                  Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                    \n
                                                                                                                                                                                                                                                                                                                                  1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                  2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                  3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                  4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                  5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                  6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                  7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                  8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                  9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                  10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                  11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                  12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                  13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                  14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                  15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                    Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                    \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                      \n
                                                                                                                                                                                                                                                                                                                                    1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                    2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                    3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                      Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                      1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                      Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                      if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                      Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                      Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                      We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                      Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                      2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                      Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                      to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                      Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                      Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                      each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                      Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                      Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                      Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                      Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                      Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                      3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                      I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                      It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                      My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                      I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                      What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                      4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                      Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                      We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                      I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                      Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                      They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                      Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                      5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                      Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                      We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                      Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                      They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                      My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                      These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                      When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                      Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                      Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                      1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                      2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                      3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                        Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                        Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                        1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                        2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                        3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                        4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                        5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                        6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                        7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                          There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                          The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                          These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                          However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                          1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                          2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                          3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                          4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                          5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                          6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                            These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                            Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                            .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                            .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                            ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                            Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                            Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                              \n
                                                                                                                                                                                                                                                                                                                                            1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                            2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                            3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                            4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                            5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                            6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                            7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                            8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                            9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                            10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                            11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                            12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                            13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                            14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                            15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                              Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                              \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                \n
                                                                                                                                                                                                                                                                                                                                              1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                              2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                              3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                  Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                  Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                  1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                  2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                  3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                  4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                  5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                  6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                  7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                    There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                    The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                    These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                    However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                    1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                    2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                    3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                    4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                    5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                    6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                      These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                      Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

                                                                                                                                                                                                                                                                                                                                                      Page 1 of 2 1 2
                                                                                                                                                                                                                                                                                                                                                      \n

                                                                                                                                                                                                                                                                                                                                                      Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                      .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                      .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                      ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                      Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                      Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                        \n
                                                                                                                                                                                                                                                                                                                                                      1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                      2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                      3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                      4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                      5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                      6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                      7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                      8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                      9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                      10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                      11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                      12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                      13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                      14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                      15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                        Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                        \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                                                                                                                                                        1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                        2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                        3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                          Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                          1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                          Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                          if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                          Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                          Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                          We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                          Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                          2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                          Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                          to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                          Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                          Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                          each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                          Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                          Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                          Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                          Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                          Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                          3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                          I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                          It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                          My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                          I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                          What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                          4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                          Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                          We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                          I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                          Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                          They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                          Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                          5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                          Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                          We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                          Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                          They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                          My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                          These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                          When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                          Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                          Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                          1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                          2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                          3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                            Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                            Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                            1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                            2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                            3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                            4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                            5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                            6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                            7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                              There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                              The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                              These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                              However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                              1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                              2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                              3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                              4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                              5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                              6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                \n

                                                                                                                                                                                                                                                                                                                                                                When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                                                                                                                                                                1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                  Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                  \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                    \n
                                                                                                                                                                                                                                                                                                                                                                  1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                  2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                  3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                    Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                    1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                    Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                    if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                    Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                    Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                    We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                    Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                    2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                    Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                    to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                    Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                    Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                    each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                    Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                    Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                    Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                    Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                    Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                    3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                    I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                    It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                    My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                    I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                    What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                    4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                    Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                    We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                    I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                    Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                    They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                    Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                    5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                    Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                    We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                    Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                    They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                    My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                    These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                    When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                    Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                    Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                    1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                    2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                    3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                      Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                      Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                      1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                      2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                      3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                      4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                      5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                      6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                      7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                        There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                        The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                        These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                        However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                        1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                        2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                        3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                        4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                        5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                        6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                          These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                          Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                          Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                          When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                          Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                          .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                          .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                          ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                          Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                          Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                            \n
                                                                                                                                                                                                                                                                                                                                                                          1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                          2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                          3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                          4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                          5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                          6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                          7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                          8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                          9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                          10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                          11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                          12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                          13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                          14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                          15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                            Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                            \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                              \n
                                                                                                                                                                                                                                                                                                                                                                            1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                            2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                            3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                              Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                              1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                              Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                              if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                              Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                              Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                              We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                              Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                              2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                              Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                              to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                              Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                              Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                              each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                              Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                              Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                              Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                              Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                              Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                              3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                              I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                              It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                              My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                              I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                              What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                              4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                              Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                              We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                              I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                              Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                              They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                              Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                              5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                              Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                              We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                              Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                              They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                              My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                              These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                              When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                              Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                              Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                              1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                              2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                              3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                  There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                  The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                  These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                  However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                  1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                  2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                  3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                  4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                  5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                  6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                    These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                    Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                    However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                    Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                    When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                    Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                    .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                    .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                    ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                    Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                    Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                      \n
                                                                                                                                                                                                                                                                                                                                                                                    1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                    2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                    3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                    4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                    5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                    6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                    7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                    8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                    9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                    10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                    11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                    12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                    13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                    14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                    15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                      Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                      \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                        \n
                                                                                                                                                                                                                                                                                                                                                                                      1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                      2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                      3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                        Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                        1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                        Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                        if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                        Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                        Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                        We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                        Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                        2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                        Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                        to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                        Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                        Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                        each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                        Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                        Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                        Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                        Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                        Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                        3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                        I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                        It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                        My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                        I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                        What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                        4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                        Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                        We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                        I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                        Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                        They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                        Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                        5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                        Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                        We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                        Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                        They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                        My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                        These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                        When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                        Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                        Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                        1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                        2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                        3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                          Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                          Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                          1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                          2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                          3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                          4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                          5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                          6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                          7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                            There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                            The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                            These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                            However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                            1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                            2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                            3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                            4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                            5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                            6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                              These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                              Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                              Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                              However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                              Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                              When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                              Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                              .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                              .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                              ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                              Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                              Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                \n
                                                                                                                                                                                                                                                                                                                                                                                              1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                              2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                              3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                              4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                              5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                              6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                              7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                              8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                              9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                              10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                              11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                              12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                              13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                              14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                              15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                                                                                                                                                                                                1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                  Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                  1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                  Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                  if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                  Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                  Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                  We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                  Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                  2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                  Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                  to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                  Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                  Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                  each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                  Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                  Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                  Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                  Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                  Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                  3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                  I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                  It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                  My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                  I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                  What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                  4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                  Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                  We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                  I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                  Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                  They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                  Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                  5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                  Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                  We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                  Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                  They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                  My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                  These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                  When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                  Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                  Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                  1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                  2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                  3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                    Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                    Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                    1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                    2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                    3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                    4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                    5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                    6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                    7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                      There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                      The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                      These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                      However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                      1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                      2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                      3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                      4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                      5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                      6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                        These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                        Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                        Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                        Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                        However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                        Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                        When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                        Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                        .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                        .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                        ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                        Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                        Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                                                                                                                                                                                                        1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                        2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                        3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                        4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                        5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                        6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                        7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                        8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                        9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                        10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                        11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                        12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                        13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                        14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                        15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                          Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                          \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                            \n
                                                                                                                                                                                                                                                                                                                                                                                                          1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                          2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                          3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                            Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                            1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                            Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                            if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                            Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                            Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                            We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                            Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                            2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                            Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                            to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                            Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                            Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                            each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                            Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                            Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                            Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                            Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                            Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                            3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                            I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                            It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                            My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                            I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                            What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                            4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                            Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                            We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                            I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                            Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                            They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                            Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                            5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                            Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                            We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                            Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                            They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                            My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                            These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                            When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                            Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                            Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                            1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                            2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                            3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                              Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                              Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                              1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                              2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                              3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                              4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                              5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                              6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                              7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                  These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                  Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                  \n

                                                                                                                                                                                                                                                                                                                                                                                                                  As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                  Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                  However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                  Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                  When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                  Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                  .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                  .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                  ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                  Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                  Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                    \n
                                                                                                                                                                                                                                                                                                                                                                                                                  1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                  2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                  3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                  4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                  5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                  6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                  7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                  8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                  9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                  10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                  11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                  12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                  13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                  14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                  15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                    Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                    \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                      \n
                                                                                                                                                                                                                                                                                                                                                                                                                    1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                    2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                    3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                      Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                      1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                      Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                      if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                      Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                      Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                      We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                      Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                      2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                      Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                      to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                      Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                      Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                      each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                      Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                      Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                      Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                      Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                      Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                      3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                      I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                      It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                      My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                      I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                      What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                      4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                      Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                      We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                      I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                      Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                      They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                      Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                      5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                      Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                      We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                      Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                      They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                      My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                      These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                      When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                      Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                      Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                      1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                      2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                      3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                        Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                        Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                        1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                        2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                        3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                        4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                        5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                        6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                        7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                          There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                          The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                          These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                          However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                          1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                          2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                          3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                          4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                          5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                          6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                            These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                            Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                            \n

                                                                                                                                                                                                                                                                                                                                                                                                                            \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                            As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                            Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                            Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                            However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                            Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                            When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                            Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                            .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                            .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                            ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                            Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                            Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                              \n
                                                                                                                                                                                                                                                                                                                                                                                                                            1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                            2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                            3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                            4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                            5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                            6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                            7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                            8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                            9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                            10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                            11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                            12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                            13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                            14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                            15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                              \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                \n
                                                                                                                                                                                                                                                                                                                                                                                                                              1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                              2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                              3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                  Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                  Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                  4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                  6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                  7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                    There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                    The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                    These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                    However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                    1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                    3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                    4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                    5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                    6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                      These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                      Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                      As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                      Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                      However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                      Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                      When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                      Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                      .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                      .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                      ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                      Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                      Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                        \n
                                                                                                                                                                                                                                                                                                                                                                                                                                      1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                      2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                      4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                      5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                      6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                      7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                      8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                      9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                      10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                      11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                      12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                      13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                      14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                      15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                        Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                        \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                          Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                          Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                          if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                          Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                          Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                          We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                          Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                          Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                          to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                          Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                          Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                          each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                          Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                          Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                          Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                          Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                          Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                          I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                          It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                          My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                          I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                          What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                          Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                          We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                          I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                          Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                          They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                          Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                          Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                          We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                          Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                          They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                          My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                          These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                          When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                          Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                          Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                            Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                            Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                            4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                            5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                            6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                            7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                              There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                              The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                              These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                              However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                              1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                              3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                              4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                              6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                    \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                    Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                    to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                    each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                    4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                    5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                    These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                    When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                    Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                    Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                      Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                      Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                      6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                      7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                        There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                        The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                        These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                        However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                        4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                        5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                        6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                          These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                          Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                          There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                          As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                          Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                          However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                          Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                          When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                          Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                          .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                          .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                          Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                          Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                            \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                          6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                          7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                          8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                          9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                          10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                          11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                          12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                          13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                          14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                          15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                            Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                            \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                              \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                              Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                              to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                              each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                              These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                              When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                              Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                              Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                  There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                  The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                  These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                  However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                    These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                    We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                    There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                    As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                    However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                    When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                    .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                    .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                    ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                        5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                        These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                        When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                            There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                            The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                            These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                            However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                            5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                            6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                              These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                              There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                              As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                              However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                              .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                              .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              7.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        7. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        8.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  7. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  8. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  9.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            7. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            8. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            9. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            10.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Similarly, the teams would also have assumptions on the process of transformation like the following: <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Reality: Agile is more people oriented and promotes team autonomy<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Similarly, the teams would also have assumptions on the process of transformation like the following: <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            When Agile is treated as a set of policies and set of rules that must be complied to, the team would hardly see any value out of it but do things just to satisfy the auditors. They see coaches more as Auditors and less as someone who really care for them and can help them. Another misconception when they hear the word iterative development is that they think that the amount of work that they do in the matter of 3 or 4 months must be squeezed in 3 or 4 weeks, which is not the case at all. When they understand the art of slicing the work as user stories, they understand that Agile actually makes their job simpler and also meaningful.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Reality: Agile is more people oriented and promotes team autonomy<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Similarly, the teams would also have assumptions on the process of transformation like the following: <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Myth#5: Implementing Agile would make our lives harder and there would be more work pressure<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        When Agile is treated as a set of policies and set of rules that must be complied to, the team would hardly see any value out of it but do things just to satisfy the auditors. They see coaches more as Auditors and less as someone who really care for them and can help them. Another misconception when they hear the word iterative development is that they think that the amount of work that they do in the matter of 3 or 4 months must be squeezed in 3 or 4 weeks, which is not the case at all. When they understand the art of slicing the work as user stories, they understand that Agile actually makes their job simpler and also meaningful.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Reality: Agile is more people oriented and promotes team autonomy<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Similarly, the teams would also have assumptions on the process of transformation like the following: <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reality: Systemic change is more important than just a team transformation<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Myth#5: Implementing Agile would make our lives harder and there would be more work pressure<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    When Agile is treated as a set of policies and set of rules that must be complied to, the team would hardly see any value out of it but do things just to satisfy the auditors. They see coaches more as Auditors and less as someone who really care for them and can help them. Another misconception when they hear the word iterative development is that they think that the amount of work that they do in the matter of 3 or 4 months must be squeezed in 3 or 4 weeks, which is not the case at all. When they understand the art of slicing the work as user stories, they understand that Agile actually makes their job simpler and also meaningful.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reality: Agile is more people oriented and promotes team autonomy<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Similarly, the teams would also have assumptions on the process of transformation like the following: <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Agile transformations would always target one or two units of a much larger team. Like applying the same with the US teams but not addressing their India team or working only with the development team and not including the Quality Assurance team or including both Dev and QA but not including the infrastructure team. Every individual and every sub-team would be part of a larger system. It becomes imminent to include all sub systems for the transformation else it results in sub-optimization or it might show improvement in some metrics for a team, but organization as a whole would not progress by much. Hence, systems thinking becomes imperative when it comes to scoping the transformation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Reality: Systemic change is more important than just a team transformation<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Myth#5: Implementing Agile would make our lives harder and there would be more work pressure<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                When Agile is treated as a set of policies and set of rules that must be complied to, the team would hardly see any value out of it but do things just to satisfy the auditors. They see coaches more as Auditors and less as someone who really care for them and can help them. Another misconception when they hear the word iterative development is that they think that the amount of work that they do in the matter of 3 or 4 months must be squeezed in 3 or 4 weeks, which is not the case at all. When they understand the art of slicing the work as user stories, they understand that Agile actually makes their job simpler and also meaningful.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Reality: Agile is more people oriented and promotes team autonomy<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Similarly, the teams would also have assumptions on the process of transformation like the following: <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Myth#4: Agile is only applicable for development teams<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Agile transformations would always target one or two units of a much larger team. Like applying the same with the US teams but not addressing their India team or working only with the development team and not including the Quality Assurance team or including both Dev and QA but not including the infrastructure team. Every individual and every sub-team would be part of a larger system. It becomes imminent to include all sub systems for the transformation else it results in sub-optimization or it might show improvement in some metrics for a team, but organization as a whole would not progress by much. Hence, systems thinking becomes imperative when it comes to scoping the transformation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Reality: Systemic change is more important than just a team transformation<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Myth#5: Implementing Agile would make our lives harder and there would be more work pressure<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            When Agile is treated as a set of policies and set of rules that must be complied to, the team would hardly see any value out of it but do things just to satisfy the auditors. They see coaches more as Auditors and less as someone who really care for them and can help them. Another misconception when they hear the word iterative development is that they think that the amount of work that they do in the matter of 3 or 4 months must be squeezed in 3 or 4 weeks, which is not the case at all. When they understand the art of slicing the work as user stories, they understand that Agile actually makes their job simpler and also meaningful.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Reality: Agile is more people oriented and promotes team autonomy<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Similarly, the teams would also have assumptions on the process of transformation like the following: <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Reality: Leadership role modelling has a stronger influence than Agile Coaching<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Myth#4: Agile is only applicable for development teams<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Agile transformations would always target one or two units of a much larger team. Like applying the same with the US teams but not addressing their India team or working only with the development team and not including the Quality Assurance team or including both Dev and QA but not including the infrastructure team. Every individual and every sub-team would be part of a larger system. It becomes imminent to include all sub systems for the transformation else it results in sub-optimization or it might show improvement in some metrics for a team, but organization as a whole would not progress by much. Hence, systems thinking becomes imperative when it comes to scoping the transformation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Reality: Systemic change is more important than just a team transformation<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Myth#5: Implementing Agile would make our lives harder and there would be more work pressure<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        When Agile is treated as a set of policies and set of rules that must be complied to, the team would hardly see any value out of it but do things just to satisfy the auditors. They see coaches more as Auditors and less as someone who really care for them and can help them. Another misconception when they hear the word iterative development is that they think that the amount of work that they do in the matter of 3 or 4 months must be squeezed in 3 or 4 weeks, which is not the case at all. When they understand the art of slicing the work as user stories, they understand that Agile actually makes their job simpler and also meaningful.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Reality: Agile is more people oriented and promotes team autonomy<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Similarly, the teams would also have assumptions on the process of transformation like the following: <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Leadership and Cultural change are inseparable. No cultural change is possible without the involvement, participation and support from the Leadership group. One of the anti-patterns in the industry is that the Agile transformations were aimed at only teams. The role of Leadership was only to support transformation in words but not in deeds. And they would designate Agile Coach to do all the necessary changes without really showing any involvement. A team would always see an Agile Coach as an external person and his\/her influence would be limited. Where-as the employees would always learn and adopt the behaviours and thinking from their Leaders. Their influence is not only long standing but also impacts quickly. Hence Leadership participation in the transformation program would impact the employees much more quickly and would yield quicker results.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reality: Leadership role modelling has a stronger influence than Agile Coaching<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Myth#4: Agile is only applicable for development teams<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Agile transformations would always target one or two units of a much larger team. Like applying the same with the US teams but not addressing their India team or working only with the development team and not including the Quality Assurance team or including both Dev and QA but not including the infrastructure team. Every individual and every sub-team would be part of a larger system. It becomes imminent to include all sub systems for the transformation else it results in sub-optimization or it might show improvement in some metrics for a team, but organization as a whole would not progress by much. Hence, systems thinking becomes imperative when it comes to scoping the transformation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reality: Systemic change is more important than just a team transformation<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Myth#5: Implementing Agile would make our lives harder and there would be more work pressure<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    When Agile is treated as a set of policies and set of rules that must be complied to, the team would hardly see any value out of it but do things just to satisfy the auditors. They see coaches more as Auditors and less as someone who really care for them and can help them. Another misconception when they hear the word iterative development is that they think that the amount of work that they do in the matter of 3 or 4 months must be squeezed in 3 or 4 weeks, which is not the case at all. When they understand the art of slicing the work as user stories, they understand that Agile actually makes their job simpler and also meaningful.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reality: Agile is more people oriented and promotes team autonomy<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Similarly, the teams would also have assumptions on the process of transformation like the following: <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Myth#3: The Agile Coach is the one who is fully responsible for converting the team to Agile<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Leadership and Cultural change are inseparable. No cultural change is possible without the involvement, participation and support from the Leadership group. One of the anti-patterns in the industry is that the Agile transformations were aimed at only teams. The role of Leadership was only to support transformation in words but not in deeds. And they would designate Agile Coach to do all the necessary changes without really showing any involvement. A team would always see an Agile Coach as an external person and his\/her influence would be limited. Where-as the employees would always learn and adopt the behaviours and thinking from their Leaders. Their influence is not only long standing but also impacts quickly. Hence Leadership participation in the transformation program would impact the employees much more quickly and would yield quicker results.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Reality: Leadership role modelling has a stronger influence than Agile Coaching<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Myth#4: Agile is only applicable for development teams<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Agile transformations would always target one or two units of a much larger team. Like applying the same with the US teams but not addressing their India team or working only with the development team and not including the Quality Assurance team or including both Dev and QA but not including the infrastructure team. Every individual and every sub-team would be part of a larger system. It becomes imminent to include all sub systems for the transformation else it results in sub-optimization or it might show improvement in some metrics for a team, but organization as a whole would not progress by much. Hence, systems thinking becomes imperative when it comes to scoping the transformation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Reality: Systemic change is more important than just a team transformation<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Myth#5: Implementing Agile would make our lives harder and there would be more work pressure<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                When Agile is treated as a set of policies and set of rules that must be complied to, the team would hardly see any value out of it but do things just to satisfy the auditors. They see coaches more as Auditors and less as someone who really care for them and can help them. Another misconception when they hear the word iterative development is that they think that the amount of work that they do in the matter of 3 or 4 months must be squeezed in 3 or 4 weeks, which is not the case at all. When they understand the art of slicing the work as user stories, they understand that Agile actually makes their job simpler and also meaningful.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Reality: Agile is more people oriented and promotes team autonomy<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Similarly, the teams would also have assumptions on the process of transformation like the following: <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Reality: Cultural change is more important than usage of new tools and techniques<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Myth#3: The Agile Coach is the one who is fully responsible for converting the team to Agile<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Leadership and Cultural change are inseparable. No cultural change is possible without the involvement, participation and support from the Leadership group. One of the anti-patterns in the industry is that the Agile transformations were aimed at only teams. The role of Leadership was only to support transformation in words but not in deeds. And they would designate Agile Coach to do all the necessary changes without really showing any involvement. A team would always see an Agile Coach as an external person and his\/her influence would be limited. Where-as the employees would always learn and adopt the behaviours and thinking from their Leaders. Their influence is not only long standing but also impacts quickly. Hence Leadership participation in the transformation program would impact the employees much more quickly and would yield quicker results.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Reality: Leadership role modelling has a stronger influence than Agile Coaching<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Myth#4: Agile is only applicable for development teams<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Agile transformations would always target one or two units of a much larger team. Like applying the same with the US teams but not addressing their India team or working only with the development team and not including the Quality Assurance team or including both Dev and QA but not including the infrastructure team. Every individual and every sub-team would be part of a larger system. It becomes imminent to include all sub systems for the transformation else it results in sub-optimization or it might show improvement in some metrics for a team, but organization as a whole would not progress by much. Hence, systems thinking becomes imperative when it comes to scoping the transformation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Reality: Systemic change is more important than just a team transformation<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Myth#5: Implementing Agile would make our lives harder and there would be more work pressure<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            When Agile is treated as a set of policies and set of rules that must be complied to, the team would hardly see any value out of it but do things just to satisfy the auditors. They see coaches more as Auditors and less as someone who really care for them and can help them. Another misconception when they hear the word iterative development is that they think that the amount of work that they do in the matter of 3 or 4 months must be squeezed in 3 or 4 weeks, which is not the case at all. When they understand the art of slicing the work as user stories, they understand that Agile actually makes their job simpler and also meaningful.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Reality: Agile is more people oriented and promotes team autonomy<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Similarly, the teams would also have assumptions on the process of transformation like the following: <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Whenever the organizations start Agile Transformation, a lot of them adopt new tools and techniques. They believe that is what is going to make them Agile. I have heard a lot of them say that we are using JIRA or Rally and hence we are already Agile. Or another thing that I often hear is - \"We have daily Scrum calls, what more do we need?\". The point about Agile is that the teams or organizations that practice Agile do not necessarily arrive. They are always on a continuous improvement journey. Tools are only tip of the iceberg called culture. Culture Iceberg consists of Business Outcomes -> Tools -> Language -> Practices -> Beliefs -> Values. Most of the Agile Transformations focus on Tools, Language and Practices leaving other components untouched. This results in only cosmetic changes and no real benefits for the organizations. Working on all the aspects of the culture results in real and sustainable change. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Reality: Cultural change is more important than usage of new tools and techniques<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Myth#3: The Agile Coach is the one who is fully responsible for converting the team to Agile<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Leadership and Cultural change are inseparable. No cultural change is possible without the involvement, participation and support from the Leadership group. One of the anti-patterns in the industry is that the Agile transformations were aimed at only teams. The role of Leadership was only to support transformation in words but not in deeds. And they would designate Agile Coach to do all the necessary changes without really showing any involvement. A team would always see an Agile Coach as an external person and his\/her influence would be limited. Where-as the employees would always learn and adopt the behaviours and thinking from their Leaders. Their influence is not only long standing but also impacts quickly. Hence Leadership participation in the transformation program would impact the employees much more quickly and would yield quicker results.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Reality: Leadership role modelling has a stronger influence than Agile Coaching<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Myth#4: Agile is only applicable for development teams<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Agile transformations would always target one or two units of a much larger team. Like applying the same with the US teams but not addressing their India team or working only with the development team and not including the Quality Assurance team or including both Dev and QA but not including the infrastructure team. Every individual and every sub-team would be part of a larger system. It becomes imminent to include all sub systems for the transformation else it results in sub-optimization or it might show improvement in some metrics for a team, but organization as a whole would not progress by much. Hence, systems thinking becomes imperative when it comes to scoping the transformation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Reality: Systemic change is more important than just a team transformation<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Myth#5: Implementing Agile would make our lives harder and there would be more work pressure<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        When Agile is treated as a set of policies and set of rules that must be complied to, the team would hardly see any value out of it but do things just to satisfy the auditors. They see coaches more as Auditors and less as someone who really care for them and can help them. Another misconception when they hear the word iterative development is that they think that the amount of work that they do in the matter of 3 or 4 months must be squeezed in 3 or 4 weeks, which is not the case at all. When they understand the art of slicing the work as user stories, they understand that Agile actually makes their job simpler and also meaningful.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Reality: Agile is more people oriented and promotes team autonomy<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Similarly, the teams would also have assumptions on the process of transformation like the following: <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Myth#2: We are already Agile because we have started using Jira and conduct daily Scrum<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Whenever the organizations start Agile Transformation, a lot of them adopt new tools and techniques. They believe that is what is going to make them Agile. I have heard a lot of them say that we are using JIRA or Rally and hence we are already Agile. Or another thing that I often hear is - \"We have daily Scrum calls, what more do we need?\". The point about Agile is that the teams or organizations that practice Agile do not necessarily arrive. They are always on a continuous improvement journey. Tools are only tip of the iceberg called culture. Culture Iceberg consists of Business Outcomes -> Tools -> Language -> Practices -> Beliefs -> Values. Most of the Agile Transformations focus on Tools, Language and Practices leaving other components untouched. This results in only cosmetic changes and no real benefits for the organizations. Working on all the aspects of the culture results in real and sustainable change. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reality: Cultural change is more important than usage of new tools and techniques<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Myth#3: The Agile Coach is the one who is fully responsible for converting the team to Agile<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Leadership and Cultural change are inseparable. No cultural change is possible without the involvement, participation and support from the Leadership group. One of the anti-patterns in the industry is that the Agile transformations were aimed at only teams. The role of Leadership was only to support transformation in words but not in deeds. And they would designate Agile Coach to do all the necessary changes without really showing any involvement. A team would always see an Agile Coach as an external person and his\/her influence would be limited. Where-as the employees would always learn and adopt the behaviours and thinking from their Leaders. Their influence is not only long standing but also impacts quickly. Hence Leadership participation in the transformation program would impact the employees much more quickly and would yield quicker results.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reality: Leadership role modelling has a stronger influence than Agile Coaching<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Myth#4: Agile is only applicable for development teams<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Agile transformations would always target one or two units of a much larger team. Like applying the same with the US teams but not addressing their India team or working only with the development team and not including the Quality Assurance team or including both Dev and QA but not including the infrastructure team. Every individual and every sub-team would be part of a larger system. It becomes imminent to include all sub systems for the transformation else it results in sub-optimization or it might show improvement in some metrics for a team, but organization as a whole would not progress by much. Hence, systems thinking becomes imperative when it comes to scoping the transformation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reality: Systemic change is more important than just a team transformation<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Myth#5: Implementing Agile would make our lives harder and there would be more work pressure<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    When Agile is treated as a set of policies and set of rules that must be complied to, the team would hardly see any value out of it but do things just to satisfy the auditors. They see coaches more as Auditors and less as someone who really care for them and can help them. Another misconception when they hear the word iterative development is that they think that the amount of work that they do in the matter of 3 or 4 months must be squeezed in 3 or 4 weeks, which is not the case at all. When they understand the art of slicing the work as user stories, they understand that Agile actually makes their job simpler and also meaningful.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reality: Agile is more people oriented and promotes team autonomy<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Similarly, the teams would also have assumptions on the process of transformation like the following: <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Reality: Agile is about aligning with the set of values and principles and not a standard methodology that needs to be complied to <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Myth#2: We are already Agile because we have started using Jira and conduct daily Scrum<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Whenever the organizations start Agile Transformation, a lot of them adopt new tools and techniques. They believe that is what is going to make them Agile. I have heard a lot of them say that we are using JIRA or Rally and hence we are already Agile. Or another thing that I often hear is - \"We have daily Scrum calls, what more do we need?\". The point about Agile is that the teams or organizations that practice Agile do not necessarily arrive. They are always on a continuous improvement journey. Tools are only tip of the iceberg called culture. Culture Iceberg consists of Business Outcomes -> Tools -> Language -> Practices -> Beliefs -> Values. Most of the Agile Transformations focus on Tools, Language and Practices leaving other components untouched. This results in only cosmetic changes and no real benefits for the organizations. Working on all the aspects of the culture results in real and sustainable change. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Reality: Cultural change is more important than usage of new tools and techniques<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Myth#3: The Agile Coach is the one who is fully responsible for converting the team to Agile<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Leadership and Cultural change are inseparable. No cultural change is possible without the involvement, participation and support from the Leadership group. One of the anti-patterns in the industry is that the Agile transformations were aimed at only teams. The role of Leadership was only to support transformation in words but not in deeds. And they would designate Agile Coach to do all the necessary changes without really showing any involvement. A team would always see an Agile Coach as an external person and his\/her influence would be limited. Where-as the employees would always learn and adopt the behaviours and thinking from their Leaders. Their influence is not only long standing but also impacts quickly. Hence Leadership participation in the transformation program would impact the employees much more quickly and would yield quicker results.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Reality: Leadership role modelling has a stronger influence than Agile Coaching<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Myth#4: Agile is only applicable for development teams<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Agile transformations would always target one or two units of a much larger team. Like applying the same with the US teams but not addressing their India team or working only with the development team and not including the Quality Assurance team or including both Dev and QA but not including the infrastructure team. Every individual and every sub-team would be part of a larger system. It becomes imminent to include all sub systems for the transformation else it results in sub-optimization or it might show improvement in some metrics for a team, but organization as a whole would not progress by much. Hence, systems thinking becomes imperative when it comes to scoping the transformation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Reality: Systemic change is more important than just a team transformation<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Myth#5: Implementing Agile would make our lives harder and there would be more work pressure<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                When Agile is treated as a set of policies and set of rules that must be complied to, the team would hardly see any value out of it but do things just to satisfy the auditors. They see coaches more as Auditors and less as someone who really care for them and can help them. Another misconception when they hear the word iterative development is that they think that the amount of work that they do in the matter of 3 or 4 months must be squeezed in 3 or 4 weeks, which is not the case at all. When they understand the art of slicing the work as user stories, they understand that Agile actually makes their job simpler and also meaningful.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Reality: Agile is more people oriented and promotes team autonomy<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Similarly, the teams would also have assumptions on the process of transformation like the following: <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            A lot of organizations still believe that \u201cAgile\u201d is a set of rules or standards like ISO 9001 and SEI-CMM Level 5. Hence, they think Agile Coaches know this rule book and are more like auditors who check for compliance. Where-as, Agile in contrast is basically a set of values and principles that talks more about maximizing business value and minimizing waste. How the teams and organizations achieve it is through various frameworks that is available. It is left to the design and discretion of the organizations to decide how they achieve Agility. The job of Agile Coach is to help them in that decision making by educating them on the options and asking right questions to contextualize the situation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Reality: Agile is about aligning with the set of values and principles and not a standard methodology that needs to be complied to <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Myth#2: We are already Agile because we have started using Jira and conduct daily Scrum<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Whenever the organizations start Agile Transformation, a lot of them adopt new tools and techniques. They believe that is what is going to make them Agile. I have heard a lot of them say that we are using JIRA or Rally and hence we are already Agile. Or another thing that I often hear is - \"We have daily Scrum calls, what more do we need?\". The point about Agile is that the teams or organizations that practice Agile do not necessarily arrive. They are always on a continuous improvement journey. Tools are only tip of the iceberg called culture. Culture Iceberg consists of Business Outcomes -> Tools -> Language -> Practices -> Beliefs -> Values. Most of the Agile Transformations focus on Tools, Language and Practices leaving other components untouched. This results in only cosmetic changes and no real benefits for the organizations. Working on all the aspects of the culture results in real and sustainable change. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Reality: Cultural change is more important than usage of new tools and techniques<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Myth#3: The Agile Coach is the one who is fully responsible for converting the team to Agile<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Leadership and Cultural change are inseparable. No cultural change is possible without the involvement, participation and support from the Leadership group. One of the anti-patterns in the industry is that the Agile transformations were aimed at only teams. The role of Leadership was only to support transformation in words but not in deeds. And they would designate Agile Coach to do all the necessary changes without really showing any involvement. A team would always see an Agile Coach as an external person and his\/her influence would be limited. Where-as the employees would always learn and adopt the behaviours and thinking from their Leaders. Their influence is not only long standing but also impacts quickly. Hence Leadership participation in the transformation program would impact the employees much more quickly and would yield quicker results.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Reality: Leadership role modelling has a stronger influence than Agile Coaching<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Myth#4: Agile is only applicable for development teams<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Agile transformations would always target one or two units of a much larger team. Like applying the same with the US teams but not addressing their India team or working only with the development team and not including the Quality Assurance team or including both Dev and QA but not including the infrastructure team. Every individual and every sub-team would be part of a larger system. It becomes imminent to include all sub systems for the transformation else it results in sub-optimization or it might show improvement in some metrics for a team, but organization as a whole would not progress by much. Hence, systems thinking becomes imperative when it comes to scoping the transformation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Reality: Systemic change is more important than just a team transformation<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Myth#5: Implementing Agile would make our lives harder and there would be more work pressure<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            When Agile is treated as a set of policies and set of rules that must be complied to, the team would hardly see any value out of it but do things just to satisfy the auditors. They see coaches more as Auditors and less as someone who really care for them and can help them. Another misconception when they hear the word iterative development is that they think that the amount of work that they do in the matter of 3 or 4 months must be squeezed in 3 or 4 weeks, which is not the case at all. When they understand the art of slicing the work as user stories, they understand that Agile actually makes their job simpler and also meaningful.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Reality: Agile is more people oriented and promotes team autonomy<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Similarly, the teams would also have assumptions on the process of transformation like the following: <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Myth#1: Agile is a set of standards like SEI-CMM<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        A lot of organizations still believe that \u201cAgile\u201d is a set of rules or standards like ISO 9001 and SEI-CMM Level 5. Hence, they think Agile Coaches know this rule book and are more like auditors who check for compliance. Where-as, Agile in contrast is basically a set of values and principles that talks more about maximizing business value and minimizing waste. How the teams and organizations achieve it is through various frameworks that is available. It is left to the design and discretion of the organizations to decide how they achieve Agility. The job of Agile Coach is to help them in that decision making by educating them on the options and asking right questions to contextualize the situation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Reality: Agile is about aligning with the set of values and principles and not a standard methodology that needs to be complied to <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Myth#2: We are already Agile because we have started using Jira and conduct daily Scrum<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Whenever the organizations start Agile Transformation, a lot of them adopt new tools and techniques. They believe that is what is going to make them Agile. I have heard a lot of them say that we are using JIRA or Rally and hence we are already Agile. Or another thing that I often hear is - \"We have daily Scrum calls, what more do we need?\". The point about Agile is that the teams or organizations that practice Agile do not necessarily arrive. They are always on a continuous improvement journey. Tools are only tip of the iceberg called culture. Culture Iceberg consists of Business Outcomes -> Tools -> Language -> Practices -> Beliefs -> Values. Most of the Agile Transformations focus on Tools, Language and Practices leaving other components untouched. This results in only cosmetic changes and no real benefits for the organizations. Working on all the aspects of the culture results in real and sustainable change. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Reality: Cultural change is more important than usage of new tools and techniques<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Myth#3: The Agile Coach is the one who is fully responsible for converting the team to Agile<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Leadership and Cultural change are inseparable. No cultural change is possible without the involvement, participation and support from the Leadership group. One of the anti-patterns in the industry is that the Agile transformations were aimed at only teams. The role of Leadership was only to support transformation in words but not in deeds. And they would designate Agile Coach to do all the necessary changes without really showing any involvement. A team would always see an Agile Coach as an external person and his\/her influence would be limited. Where-as the employees would always learn and adopt the behaviours and thinking from their Leaders. Their influence is not only long standing but also impacts quickly. Hence Leadership participation in the transformation program would impact the employees much more quickly and would yield quicker results.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Reality: Leadership role modelling has a stronger influence than Agile Coaching<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Myth#4: Agile is only applicable for development teams<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Agile transformations would always target one or two units of a much larger team. Like applying the same with the US teams but not addressing their India team or working only with the development team and not including the Quality Assurance team or including both Dev and QA but not including the infrastructure team. Every individual and every sub-team would be part of a larger system. It becomes imminent to include all sub systems for the transformation else it results in sub-optimization or it might show improvement in some metrics for a team, but organization as a whole would not progress by much. Hence, systems thinking becomes imperative when it comes to scoping the transformation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Reality: Systemic change is more important than just a team transformation<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Myth#5: Implementing Agile would make our lives harder and there would be more work pressure<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        When Agile is treated as a set of policies and set of rules that must be complied to, the team would hardly see any value out of it but do things just to satisfy the auditors. They see coaches more as Auditors and less as someone who really care for them and can help them. Another misconception when they hear the word iterative development is that they think that the amount of work that they do in the matter of 3 or 4 months must be squeezed in 3 or 4 weeks, which is not the case at all. When they understand the art of slicing the work as user stories, they understand that Agile actually makes their job simpler and also meaningful.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Reality: Agile is more people oriented and promotes team autonomy<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Similarly, the teams would also have assumptions on the process of transformation like the following: <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Many organizations today are undergoing Agile Transformation and they are in different stages of the journey. While the decisions of going Agile are being made at the Leadership level, it is not clear at the teams and management level why this decision is being made. Hence both the Management and the Teams would make their own assumptions of why they need to follow Agile. One of the common themes that I have experienced across the organizations is the lack of understanding of what Agile really is, how would it help them. It is important to being clear atleast on what Agile is *not* and some of the common myths on the transformation process.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Myth#1: Agile is a set of standards like SEI-CMM<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    A lot of organizations still believe that \u201cAgile\u201d is a set of rules or standards like ISO 9001 and SEI-CMM Level 5. Hence, they think Agile Coaches know this rule book and are more like auditors who check for compliance. Where-as, Agile in contrast is basically a set of values and principles that talks more about maximizing business value and minimizing waste. How the teams and organizations achieve it is through various frameworks that is available. It is left to the design and discretion of the organizations to decide how they achieve Agility. The job of Agile Coach is to help them in that decision making by educating them on the options and asking right questions to contextualize the situation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reality: Agile is about aligning with the set of values and principles and not a standard methodology that needs to be complied to <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Myth#2: We are already Agile because we have started using Jira and conduct daily Scrum<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Whenever the organizations start Agile Transformation, a lot of them adopt new tools and techniques. They believe that is what is going to make them Agile. I have heard a lot of them say that we are using JIRA or Rally and hence we are already Agile. Or another thing that I often hear is - \"We have daily Scrum calls, what more do we need?\". The point about Agile is that the teams or organizations that practice Agile do not necessarily arrive. They are always on a continuous improvement journey. Tools are only tip of the iceberg called culture. Culture Iceberg consists of Business Outcomes -> Tools -> Language -> Practices -> Beliefs -> Values. Most of the Agile Transformations focus on Tools, Language and Practices leaving other components untouched. This results in only cosmetic changes and no real benefits for the organizations. Working on all the aspects of the culture results in real and sustainable change. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reality: Cultural change is more important than usage of new tools and techniques<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Myth#3: The Agile Coach is the one who is fully responsible for converting the team to Agile<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Leadership and Cultural change are inseparable. No cultural change is possible without the involvement, participation and support from the Leadership group. One of the anti-patterns in the industry is that the Agile transformations were aimed at only teams. The role of Leadership was only to support transformation in words but not in deeds. And they would designate Agile Coach to do all the necessary changes without really showing any involvement. A team would always see an Agile Coach as an external person and his\/her influence would be limited. Where-as the employees would always learn and adopt the behaviours and thinking from their Leaders. Their influence is not only long standing but also impacts quickly. Hence Leadership participation in the transformation program would impact the employees much more quickly and would yield quicker results.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reality: Leadership role modelling has a stronger influence than Agile Coaching<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Myth#4: Agile is only applicable for development teams<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Agile transformations would always target one or two units of a much larger team. Like applying the same with the US teams but not addressing their India team or working only with the development team and not including the Quality Assurance team or including both Dev and QA but not including the infrastructure team. Every individual and every sub-team would be part of a larger system. It becomes imminent to include all sub systems for the transformation else it results in sub-optimization or it might show improvement in some metrics for a team, but organization as a whole would not progress by much. Hence, systems thinking becomes imperative when it comes to scoping the transformation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reality: Systemic change is more important than just a team transformation<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Myth#5: Implementing Agile would make our lives harder and there would be more work pressure<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    When Agile is treated as a set of policies and set of rules that must be complied to, the team would hardly see any value out of it but do things just to satisfy the auditors. They see coaches more as Auditors and less as someone who really care for them and can help them. Another misconception when they hear the word iterative development is that they think that the amount of work that they do in the matter of 3 or 4 months must be squeezed in 3 or 4 weeks, which is not the case at all. When they understand the art of slicing the work as user stories, they understand that Agile actually makes their job simpler and also meaningful.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reality: Agile is more people oriented and promotes team autonomy<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Similarly, the teams would also have assumptions on the process of transformation like the following: <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                The main issue was that the team members did not develop enough skills in their project. We found during the session that most of it could be addressed if the team was involved in the decision making, hold them accountable and if they can be helped in enhancing the skills. The team was given a lot more autonomy. They were involved in the planning meetings and their opinions and decisions were given more weightage. While a separate time was scoped out for KT, it was made sure that the team would start fronting all the work where as the team leads would play the supporting role. The team found the work lot more challenging, while the seniors played the role of mentors. As a result, the team started to learn not only the technical skills but also the Leadership skills to feel empowered. Gradually, there was a decrease in unplanned leaves as the team felt more empowered.<\/p>\n","post_title":"CHOW#287 - The Drama of \"Unplanned Leaves\"","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow287-the-drama-of-unplanned-leaves","to_ping":"","pinged":"","post_modified":"2024-01-23 08:29:34","post_modified_gmt":"2024-01-23 08:29:34","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19790","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19786,"post_author":"13","post_date":"2022-03-26 19:58:49","post_date_gmt":"2022-03-26 14:28:49","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Many organizations today are undergoing Agile Transformation and they are in different stages of the journey. While the decisions of going Agile are being made at the Leadership level, it is not clear at the teams and management level why this decision is being made. Hence both the Management and the Teams would make their own assumptions of why they need to follow Agile. One of the common themes that I have experienced across the organizations is the lack of understanding of what Agile really is, how would it help them. It is important to being clear atleast on what Agile is *not* and some of the common myths on the transformation process.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Myth#1: Agile is a set of standards like SEI-CMM<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                A lot of organizations still believe that \u201cAgile\u201d is a set of rules or standards like ISO 9001 and SEI-CMM Level 5. Hence, they think Agile Coaches know this rule book and are more like auditors who check for compliance. Where-as, Agile in contrast is basically a set of values and principles that talks more about maximizing business value and minimizing waste. How the teams and organizations achieve it is through various frameworks that is available. It is left to the design and discretion of the organizations to decide how they achieve Agility. The job of Agile Coach is to help them in that decision making by educating them on the options and asking right questions to contextualize the situation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Reality: Agile is about aligning with the set of values and principles and not a standard methodology that needs to be complied to <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Myth#2: We are already Agile because we have started using Jira and conduct daily Scrum<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Whenever the organizations start Agile Transformation, a lot of them adopt new tools and techniques. They believe that is what is going to make them Agile. I have heard a lot of them say that we are using JIRA or Rally and hence we are already Agile. Or another thing that I often hear is - \"We have daily Scrum calls, what more do we need?\". The point about Agile is that the teams or organizations that practice Agile do not necessarily arrive. They are always on a continuous improvement journey. Tools are only tip of the iceberg called culture. Culture Iceberg consists of Business Outcomes -> Tools -> Language -> Practices -> Beliefs -> Values. Most of the Agile Transformations focus on Tools, Language and Practices leaving other components untouched. This results in only cosmetic changes and no real benefits for the organizations. Working on all the aspects of the culture results in real and sustainable change. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Reality: Cultural change is more important than usage of new tools and techniques<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Myth#3: The Agile Coach is the one who is fully responsible for converting the team to Agile<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Leadership and Cultural change are inseparable. No cultural change is possible without the involvement, participation and support from the Leadership group. One of the anti-patterns in the industry is that the Agile transformations were aimed at only teams. The role of Leadership was only to support transformation in words but not in deeds. And they would designate Agile Coach to do all the necessary changes without really showing any involvement. A team would always see an Agile Coach as an external person and his\/her influence would be limited. Where-as the employees would always learn and adopt the behaviours and thinking from their Leaders. Their influence is not only long standing but also impacts quickly. Hence Leadership participation in the transformation program would impact the employees much more quickly and would yield quicker results.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Reality: Leadership role modelling has a stronger influence than Agile Coaching<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Myth#4: Agile is only applicable for development teams<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Agile transformations would always target one or two units of a much larger team. Like applying the same with the US teams but not addressing their India team or working only with the development team and not including the Quality Assurance team or including both Dev and QA but not including the infrastructure team. Every individual and every sub-team would be part of a larger system. It becomes imminent to include all sub systems for the transformation else it results in sub-optimization or it might show improvement in some metrics for a team, but organization as a whole would not progress by much. Hence, systems thinking becomes imperative when it comes to scoping the transformation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Reality: Systemic change is more important than just a team transformation<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Myth#5: Implementing Agile would make our lives harder and there would be more work pressure<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                When Agile is treated as a set of policies and set of rules that must be complied to, the team would hardly see any value out of it but do things just to satisfy the auditors. They see coaches more as Auditors and less as someone who really care for them and can help them. Another misconception when they hear the word iterative development is that they think that the amount of work that they do in the matter of 3 or 4 months must be squeezed in 3 or 4 weeks, which is not the case at all. When they understand the art of slicing the work as user stories, they understand that Agile actually makes their job simpler and also meaningful.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Reality: Agile is more people oriented and promotes team autonomy<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Similarly, the teams would also have assumptions on the process of transformation like the following: <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Solution<\/strong>: The first thing I did was to bring this awareness of Drama Triangle among all the participants. I showed them how each of them are playing their part in keeping the game alive without their awareness. Since they were all playing this at an unconscious level, it is very difficult to come out unless someone can bring that awareness. They had not seen this problem in the lens of a Drama Triangle at all. This helped them break the resistances on solving the problem and see how they themselves contributed to solving this problem. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            The main issue was that the team members did not develop enough skills in their project. We found during the session that most of it could be addressed if the team was involved in the decision making, hold them accountable and if they can be helped in enhancing the skills. The team was given a lot more autonomy. They were involved in the planning meetings and their opinions and decisions were given more weightage. While a separate time was scoped out for KT, it was made sure that the team would start fronting all the work where as the team leads would play the supporting role. The team found the work lot more challenging, while the seniors played the role of mentors. As a result, the team started to learn not only the technical skills but also the Leadership skills to feel empowered. Gradually, there was a decrease in unplanned leaves as the team felt more empowered.<\/p>\n","post_title":"CHOW#287 - The Drama of \"Unplanned Leaves\"","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow287-the-drama-of-unplanned-leaves","to_ping":"","pinged":"","post_modified":"2024-01-23 08:29:34","post_modified_gmt":"2024-01-23 08:29:34","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19790","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19786,"post_author":"13","post_date":"2022-03-26 19:58:49","post_date_gmt":"2022-03-26 14:28:49","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Many organizations today are undergoing Agile Transformation and they are in different stages of the journey. While the decisions of going Agile are being made at the Leadership level, it is not clear at the teams and management level why this decision is being made. Hence both the Management and the Teams would make their own assumptions of why they need to follow Agile. One of the common themes that I have experienced across the organizations is the lack of understanding of what Agile really is, how would it help them. It is important to being clear atleast on what Agile is *not* and some of the common myths on the transformation process.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Myth#1: Agile is a set of standards like SEI-CMM<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            A lot of organizations still believe that \u201cAgile\u201d is a set of rules or standards like ISO 9001 and SEI-CMM Level 5. Hence, they think Agile Coaches know this rule book and are more like auditors who check for compliance. Where-as, Agile in contrast is basically a set of values and principles that talks more about maximizing business value and minimizing waste. How the teams and organizations achieve it is through various frameworks that is available. It is left to the design and discretion of the organizations to decide how they achieve Agility. The job of Agile Coach is to help them in that decision making by educating them on the options and asking right questions to contextualize the situation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Reality: Agile is about aligning with the set of values and principles and not a standard methodology that needs to be complied to <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Myth#2: We are already Agile because we have started using Jira and conduct daily Scrum<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Whenever the organizations start Agile Transformation, a lot of them adopt new tools and techniques. They believe that is what is going to make them Agile. I have heard a lot of them say that we are using JIRA or Rally and hence we are already Agile. Or another thing that I often hear is - \"We have daily Scrum calls, what more do we need?\". The point about Agile is that the teams or organizations that practice Agile do not necessarily arrive. They are always on a continuous improvement journey. Tools are only tip of the iceberg called culture. Culture Iceberg consists of Business Outcomes -> Tools -> Language -> Practices -> Beliefs -> Values. Most of the Agile Transformations focus on Tools, Language and Practices leaving other components untouched. This results in only cosmetic changes and no real benefits for the organizations. Working on all the aspects of the culture results in real and sustainable change. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Reality: Cultural change is more important than usage of new tools and techniques<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Myth#3: The Agile Coach is the one who is fully responsible for converting the team to Agile<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Leadership and Cultural change are inseparable. No cultural change is possible without the involvement, participation and support from the Leadership group. One of the anti-patterns in the industry is that the Agile transformations were aimed at only teams. The role of Leadership was only to support transformation in words but not in deeds. And they would designate Agile Coach to do all the necessary changes without really showing any involvement. A team would always see an Agile Coach as an external person and his\/her influence would be limited. Where-as the employees would always learn and adopt the behaviours and thinking from their Leaders. Their influence is not only long standing but also impacts quickly. Hence Leadership participation in the transformation program would impact the employees much more quickly and would yield quicker results.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Reality: Leadership role modelling has a stronger influence than Agile Coaching<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Myth#4: Agile is only applicable for development teams<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Agile transformations would always target one or two units of a much larger team. Like applying the same with the US teams but not addressing their India team or working only with the development team and not including the Quality Assurance team or including both Dev and QA but not including the infrastructure team. Every individual and every sub-team would be part of a larger system. It becomes imminent to include all sub systems for the transformation else it results in sub-optimization or it might show improvement in some metrics for a team, but organization as a whole would not progress by much. Hence, systems thinking becomes imperative when it comes to scoping the transformation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Reality: Systemic change is more important than just a team transformation<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Myth#5: Implementing Agile would make our lives harder and there would be more work pressure<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            When Agile is treated as a set of policies and set of rules that must be complied to, the team would hardly see any value out of it but do things just to satisfy the auditors. They see coaches more as Auditors and less as someone who really care for them and can help them. Another misconception when they hear the word iterative development is that they think that the amount of work that they do in the matter of 3 or 4 months must be squeezed in 3 or 4 weeks, which is not the case at all. When they understand the art of slicing the work as user stories, they understand that Agile actually makes their job simpler and also meaningful.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Reality: Agile is more people oriented and promotes team autonomy<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Similarly, the teams would also have assumptions on the process of transformation like the following: <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Here is how we solved the problem:<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Solution<\/strong>: The first thing I did was to bring this awareness of Drama Triangle among all the participants. I showed them how each of them are playing their part in keeping the game alive without their awareness. Since they were all playing this at an unconscious level, it is very difficult to come out unless someone can bring that awareness. They had not seen this problem in the lens of a Drama Triangle at all. This helped them break the resistances on solving the problem and see how they themselves contributed to solving this problem. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        The main issue was that the team members did not develop enough skills in their project. We found during the session that most of it could be addressed if the team was involved in the decision making, hold them accountable and if they can be helped in enhancing the skills. The team was given a lot more autonomy. They were involved in the planning meetings and their opinions and decisions were given more weightage. While a separate time was scoped out for KT, it was made sure that the team would start fronting all the work where as the team leads would play the supporting role. The team found the work lot more challenging, while the seniors played the role of mentors. As a result, the team started to learn not only the technical skills but also the Leadership skills to feel empowered. Gradually, there was a decrease in unplanned leaves as the team felt more empowered.<\/p>\n","post_title":"CHOW#287 - The Drama of \"Unplanned Leaves\"","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow287-the-drama-of-unplanned-leaves","to_ping":"","pinged":"","post_modified":"2024-01-23 08:29:34","post_modified_gmt":"2024-01-23 08:29:34","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19790","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19786,"post_author":"13","post_date":"2022-03-26 19:58:49","post_date_gmt":"2022-03-26 14:28:49","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Many organizations today are undergoing Agile Transformation and they are in different stages of the journey. While the decisions of going Agile are being made at the Leadership level, it is not clear at the teams and management level why this decision is being made. Hence both the Management and the Teams would make their own assumptions of why they need to follow Agile. One of the common themes that I have experienced across the organizations is the lack of understanding of what Agile really is, how would it help them. It is important to being clear atleast on what Agile is *not* and some of the common myths on the transformation process.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Myth#1: Agile is a set of standards like SEI-CMM<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        A lot of organizations still believe that \u201cAgile\u201d is a set of rules or standards like ISO 9001 and SEI-CMM Level 5. Hence, they think Agile Coaches know this rule book and are more like auditors who check for compliance. Where-as, Agile in contrast is basically a set of values and principles that talks more about maximizing business value and minimizing waste. How the teams and organizations achieve it is through various frameworks that is available. It is left to the design and discretion of the organizations to decide how they achieve Agility. The job of Agile Coach is to help them in that decision making by educating them on the options and asking right questions to contextualize the situation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Reality: Agile is about aligning with the set of values and principles and not a standard methodology that needs to be complied to <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Myth#2: We are already Agile because we have started using Jira and conduct daily Scrum<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Whenever the organizations start Agile Transformation, a lot of them adopt new tools and techniques. They believe that is what is going to make them Agile. I have heard a lot of them say that we are using JIRA or Rally and hence we are already Agile. Or another thing that I often hear is - \"We have daily Scrum calls, what more do we need?\". The point about Agile is that the teams or organizations that practice Agile do not necessarily arrive. They are always on a continuous improvement journey. Tools are only tip of the iceberg called culture. Culture Iceberg consists of Business Outcomes -> Tools -> Language -> Practices -> Beliefs -> Values. Most of the Agile Transformations focus on Tools, Language and Practices leaving other components untouched. This results in only cosmetic changes and no real benefits for the organizations. Working on all the aspects of the culture results in real and sustainable change. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Reality: Cultural change is more important than usage of new tools and techniques<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Myth#3: The Agile Coach is the one who is fully responsible for converting the team to Agile<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Leadership and Cultural change are inseparable. No cultural change is possible without the involvement, participation and support from the Leadership group. One of the anti-patterns in the industry is that the Agile transformations were aimed at only teams. The role of Leadership was only to support transformation in words but not in deeds. And they would designate Agile Coach to do all the necessary changes without really showing any involvement. A team would always see an Agile Coach as an external person and his\/her influence would be limited. Where-as the employees would always learn and adopt the behaviours and thinking from their Leaders. Their influence is not only long standing but also impacts quickly. Hence Leadership participation in the transformation program would impact the employees much more quickly and would yield quicker results.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Reality: Leadership role modelling has a stronger influence than Agile Coaching<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Myth#4: Agile is only applicable for development teams<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Agile transformations would always target one or two units of a much larger team. Like applying the same with the US teams but not addressing their India team or working only with the development team and not including the Quality Assurance team or including both Dev and QA but not including the infrastructure team. Every individual and every sub-team would be part of a larger system. It becomes imminent to include all sub systems for the transformation else it results in sub-optimization or it might show improvement in some metrics for a team, but organization as a whole would not progress by much. Hence, systems thinking becomes imperative when it comes to scoping the transformation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Reality: Systemic change is more important than just a team transformation<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Myth#5: Implementing Agile would make our lives harder and there would be more work pressure<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        When Agile is treated as a set of policies and set of rules that must be complied to, the team would hardly see any value out of it but do things just to satisfy the auditors. They see coaches more as Auditors and less as someone who really care for them and can help them. Another misconception when they hear the word iterative development is that they think that the amount of work that they do in the matter of 3 or 4 months must be squeezed in 3 or 4 weeks, which is not the case at all. When they understand the art of slicing the work as user stories, they understand that Agile actually makes their job simpler and also meaningful.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Reality: Agile is more people oriented and promotes team autonomy<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Similarly, the teams would also have assumptions on the process of transformation like the following: <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    ...............................................................................................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Here is how we solved the problem:<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Solution<\/strong>: The first thing I did was to bring this awareness of Drama Triangle among all the participants. I showed them how each of them are playing their part in keeping the game alive without their awareness. Since they were all playing this at an unconscious level, it is very difficult to come out unless someone can bring that awareness. They had not seen this problem in the lens of a Drama Triangle at all. This helped them break the resistances on solving the problem and see how they themselves contributed to solving this problem. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    The main issue was that the team members did not develop enough skills in their project. We found during the session that most of it could be addressed if the team was involved in the decision making, hold them accountable and if they can be helped in enhancing the skills. The team was given a lot more autonomy. They were involved in the planning meetings and their opinions and decisions were given more weightage. While a separate time was scoped out for KT, it was made sure that the team would start fronting all the work where as the team leads would play the supporting role. The team found the work lot more challenging, while the seniors played the role of mentors. As a result, the team started to learn not only the technical skills but also the Leadership skills to feel empowered. Gradually, there was a decrease in unplanned leaves as the team felt more empowered.<\/p>\n","post_title":"CHOW#287 - The Drama of \"Unplanned Leaves\"","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow287-the-drama-of-unplanned-leaves","to_ping":"","pinged":"","post_modified":"2024-01-23 08:29:34","post_modified_gmt":"2024-01-23 08:29:34","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19790","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19786,"post_author":"13","post_date":"2022-03-26 19:58:49","post_date_gmt":"2022-03-26 14:28:49","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Many organizations today are undergoing Agile Transformation and they are in different stages of the journey. While the decisions of going Agile are being made at the Leadership level, it is not clear at the teams and management level why this decision is being made. Hence both the Management and the Teams would make their own assumptions of why they need to follow Agile. One of the common themes that I have experienced across the organizations is the lack of understanding of what Agile really is, how would it help them. It is important to being clear atleast on what Agile is *not* and some of the common myths on the transformation process.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Myth#1: Agile is a set of standards like SEI-CMM<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    A lot of organizations still believe that \u201cAgile\u201d is a set of rules or standards like ISO 9001 and SEI-CMM Level 5. Hence, they think Agile Coaches know this rule book and are more like auditors who check for compliance. Where-as, Agile in contrast is basically a set of values and principles that talks more about maximizing business value and minimizing waste. How the teams and organizations achieve it is through various frameworks that is available. It is left to the design and discretion of the organizations to decide how they achieve Agility. The job of Agile Coach is to help them in that decision making by educating them on the options and asking right questions to contextualize the situation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reality: Agile is about aligning with the set of values and principles and not a standard methodology that needs to be complied to <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Myth#2: We are already Agile because we have started using Jira and conduct daily Scrum<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Whenever the organizations start Agile Transformation, a lot of them adopt new tools and techniques. They believe that is what is going to make them Agile. I have heard a lot of them say that we are using JIRA or Rally and hence we are already Agile. Or another thing that I often hear is - \"We have daily Scrum calls, what more do we need?\". The point about Agile is that the teams or organizations that practice Agile do not necessarily arrive. They are always on a continuous improvement journey. Tools are only tip of the iceberg called culture. Culture Iceberg consists of Business Outcomes -> Tools -> Language -> Practices -> Beliefs -> Values. Most of the Agile Transformations focus on Tools, Language and Practices leaving other components untouched. This results in only cosmetic changes and no real benefits for the organizations. Working on all the aspects of the culture results in real and sustainable change. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reality: Cultural change is more important than usage of new tools and techniques<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Myth#3: The Agile Coach is the one who is fully responsible for converting the team to Agile<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Leadership and Cultural change are inseparable. No cultural change is possible without the involvement, participation and support from the Leadership group. One of the anti-patterns in the industry is that the Agile transformations were aimed at only teams. The role of Leadership was only to support transformation in words but not in deeds. And they would designate Agile Coach to do all the necessary changes without really showing any involvement. A team would always see an Agile Coach as an external person and his\/her influence would be limited. Where-as the employees would always learn and adopt the behaviours and thinking from their Leaders. Their influence is not only long standing but also impacts quickly. Hence Leadership participation in the transformation program would impact the employees much more quickly and would yield quicker results.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reality: Leadership role modelling has a stronger influence than Agile Coaching<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Myth#4: Agile is only applicable for development teams<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Agile transformations would always target one or two units of a much larger team. Like applying the same with the US teams but not addressing their India team or working only with the development team and not including the Quality Assurance team or including both Dev and QA but not including the infrastructure team. Every individual and every sub-team would be part of a larger system. It becomes imminent to include all sub systems for the transformation else it results in sub-optimization or it might show improvement in some metrics for a team, but organization as a whole would not progress by much. Hence, systems thinking becomes imperative when it comes to scoping the transformation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reality: Systemic change is more important than just a team transformation<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Myth#5: Implementing Agile would make our lives harder and there would be more work pressure<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    When Agile is treated as a set of policies and set of rules that must be complied to, the team would hardly see any value out of it but do things just to satisfy the auditors. They see coaches more as Auditors and less as someone who really care for them and can help them. Another misconception when they hear the word iterative development is that they think that the amount of work that they do in the matter of 3 or 4 months must be squeezed in 3 or 4 weeks, which is not the case at all. When they understand the art of slicing the work as user stories, they understand that Agile actually makes their job simpler and also meaningful.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reality: Agile is more people oriented and promotes team autonomy<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Similarly, the teams would also have assumptions on the process of transformation like the following: <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                ...............................................................................................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                ...............................................................................................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Here is how we solved the problem:<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Solution<\/strong>: The first thing I did was to bring this awareness of Drama Triangle among all the participants. I showed them how each of them are playing their part in keeping the game alive without their awareness. Since they were all playing this at an unconscious level, it is very difficult to come out unless someone can bring that awareness. They had not seen this problem in the lens of a Drama Triangle at all. This helped them break the resistances on solving the problem and see how they themselves contributed to solving this problem. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                The main issue was that the team members did not develop enough skills in their project. We found during the session that most of it could be addressed if the team was involved in the decision making, hold them accountable and if they can be helped in enhancing the skills. The team was given a lot more autonomy. They were involved in the planning meetings and their opinions and decisions were given more weightage. While a separate time was scoped out for KT, it was made sure that the team would start fronting all the work where as the team leads would play the supporting role. The team found the work lot more challenging, while the seniors played the role of mentors. As a result, the team started to learn not only the technical skills but also the Leadership skills to feel empowered. Gradually, there was a decrease in unplanned leaves as the team felt more empowered.<\/p>\n","post_title":"CHOW#287 - The Drama of \"Unplanned Leaves\"","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow287-the-drama-of-unplanned-leaves","to_ping":"","pinged":"","post_modified":"2024-01-23 08:29:34","post_modified_gmt":"2024-01-23 08:29:34","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19790","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19786,"post_author":"13","post_date":"2022-03-26 19:58:49","post_date_gmt":"2022-03-26 14:28:49","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Many organizations today are undergoing Agile Transformation and they are in different stages of the journey. While the decisions of going Agile are being made at the Leadership level, it is not clear at the teams and management level why this decision is being made. Hence both the Management and the Teams would make their own assumptions of why they need to follow Agile. One of the common themes that I have experienced across the organizations is the lack of understanding of what Agile really is, how would it help them. It is important to being clear atleast on what Agile is *not* and some of the common myths on the transformation process.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Myth#1: Agile is a set of standards like SEI-CMM<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                A lot of organizations still believe that \u201cAgile\u201d is a set of rules or standards like ISO 9001 and SEI-CMM Level 5. Hence, they think Agile Coaches know this rule book and are more like auditors who check for compliance. Where-as, Agile in contrast is basically a set of values and principles that talks more about maximizing business value and minimizing waste. How the teams and organizations achieve it is through various frameworks that is available. It is left to the design and discretion of the organizations to decide how they achieve Agility. The job of Agile Coach is to help them in that decision making by educating them on the options and asking right questions to contextualize the situation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Reality: Agile is about aligning with the set of values and principles and not a standard methodology that needs to be complied to <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Myth#2: We are already Agile because we have started using Jira and conduct daily Scrum<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Whenever the organizations start Agile Transformation, a lot of them adopt new tools and techniques. They believe that is what is going to make them Agile. I have heard a lot of them say that we are using JIRA or Rally and hence we are already Agile. Or another thing that I often hear is - \"We have daily Scrum calls, what more do we need?\". The point about Agile is that the teams or organizations that practice Agile do not necessarily arrive. They are always on a continuous improvement journey. Tools are only tip of the iceberg called culture. Culture Iceberg consists of Business Outcomes -> Tools -> Language -> Practices -> Beliefs -> Values. Most of the Agile Transformations focus on Tools, Language and Practices leaving other components untouched. This results in only cosmetic changes and no real benefits for the organizations. Working on all the aspects of the culture results in real and sustainable change. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Reality: Cultural change is more important than usage of new tools and techniques<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Myth#3: The Agile Coach is the one who is fully responsible for converting the team to Agile<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Leadership and Cultural change are inseparable. No cultural change is possible without the involvement, participation and support from the Leadership group. One of the anti-patterns in the industry is that the Agile transformations were aimed at only teams. The role of Leadership was only to support transformation in words but not in deeds. And they would designate Agile Coach to do all the necessary changes without really showing any involvement. A team would always see an Agile Coach as an external person and his\/her influence would be limited. Where-as the employees would always learn and adopt the behaviours and thinking from their Leaders. Their influence is not only long standing but also impacts quickly. Hence Leadership participation in the transformation program would impact the employees much more quickly and would yield quicker results.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Reality: Leadership role modelling has a stronger influence than Agile Coaching<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Myth#4: Agile is only applicable for development teams<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Agile transformations would always target one or two units of a much larger team. Like applying the same with the US teams but not addressing their India team or working only with the development team and not including the Quality Assurance team or including both Dev and QA but not including the infrastructure team. Every individual and every sub-team would be part of a larger system. It becomes imminent to include all sub systems for the transformation else it results in sub-optimization or it might show improvement in some metrics for a team, but organization as a whole would not progress by much. Hence, systems thinking becomes imperative when it comes to scoping the transformation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Reality: Systemic change is more important than just a team transformation<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Myth#5: Implementing Agile would make our lives harder and there would be more work pressure<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                When Agile is treated as a set of policies and set of rules that must be complied to, the team would hardly see any value out of it but do things just to satisfy the auditors. They see coaches more as Auditors and less as someone who really care for them and can help them. Another misconception when they hear the word iterative development is that they think that the amount of work that they do in the matter of 3 or 4 months must be squeezed in 3 or 4 weeks, which is not the case at all. When they understand the art of slicing the work as user stories, they understand that Agile actually makes their job simpler and also meaningful.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Reality: Agile is more people oriented and promotes team autonomy<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Similarly, the teams would also have assumptions on the process of transformation like the following: <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Here is how we solved the problem:<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Solution<\/strong>: The first thing I did was to bring this awareness of Drama Triangle among all the participants. I showed them how each of them are playing their part in keeping the game alive without their awareness. Since they were all playing this at an unconscious level, it is very difficult to come out unless someone can bring that awareness. They had not seen this problem in the lens of a Drama Triangle at all. This helped them break the resistances on solving the problem and see how they themselves contributed to solving this problem. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            The main issue was that the team members did not develop enough skills in their project. We found during the session that most of it could be addressed if the team was involved in the decision making, hold them accountable and if they can be helped in enhancing the skills. The team was given a lot more autonomy. They were involved in the planning meetings and their opinions and decisions were given more weightage. While a separate time was scoped out for KT, it was made sure that the team would start fronting all the work where as the team leads would play the supporting role. The team found the work lot more challenging, while the seniors played the role of mentors. As a result, the team started to learn not only the technical skills but also the Leadership skills to feel empowered. Gradually, there was a decrease in unplanned leaves as the team felt more empowered.<\/p>\n","post_title":"CHOW#287 - The Drama of \"Unplanned Leaves\"","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow287-the-drama-of-unplanned-leaves","to_ping":"","pinged":"","post_modified":"2024-01-23 08:29:34","post_modified_gmt":"2024-01-23 08:29:34","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19790","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19786,"post_author":"13","post_date":"2022-03-26 19:58:49","post_date_gmt":"2022-03-26 14:28:49","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Many organizations today are undergoing Agile Transformation and they are in different stages of the journey. While the decisions of going Agile are being made at the Leadership level, it is not clear at the teams and management level why this decision is being made. Hence both the Management and the Teams would make their own assumptions of why they need to follow Agile. One of the common themes that I have experienced across the organizations is the lack of understanding of what Agile really is, how would it help them. It is important to being clear atleast on what Agile is *not* and some of the common myths on the transformation process.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Myth#1: Agile is a set of standards like SEI-CMM<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            A lot of organizations still believe that \u201cAgile\u201d is a set of rules or standards like ISO 9001 and SEI-CMM Level 5. Hence, they think Agile Coaches know this rule book and are more like auditors who check for compliance. Where-as, Agile in contrast is basically a set of values and principles that talks more about maximizing business value and minimizing waste. How the teams and organizations achieve it is through various frameworks that is available. It is left to the design and discretion of the organizations to decide how they achieve Agility. The job of Agile Coach is to help them in that decision making by educating them on the options and asking right questions to contextualize the situation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Reality: Agile is about aligning with the set of values and principles and not a standard methodology that needs to be complied to <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Myth#2: We are already Agile because we have started using Jira and conduct daily Scrum<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Whenever the organizations start Agile Transformation, a lot of them adopt new tools and techniques. They believe that is what is going to make them Agile. I have heard a lot of them say that we are using JIRA or Rally and hence we are already Agile. Or another thing that I often hear is - \"We have daily Scrum calls, what more do we need?\". The point about Agile is that the teams or organizations that practice Agile do not necessarily arrive. They are always on a continuous improvement journey. Tools are only tip of the iceberg called culture. Culture Iceberg consists of Business Outcomes -> Tools -> Language -> Practices -> Beliefs -> Values. Most of the Agile Transformations focus on Tools, Language and Practices leaving other components untouched. This results in only cosmetic changes and no real benefits for the organizations. Working on all the aspects of the culture results in real and sustainable change. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Reality: Cultural change is more important than usage of new tools and techniques<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Myth#3: The Agile Coach is the one who is fully responsible for converting the team to Agile<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Leadership and Cultural change are inseparable. No cultural change is possible without the involvement, participation and support from the Leadership group. One of the anti-patterns in the industry is that the Agile transformations were aimed at only teams. The role of Leadership was only to support transformation in words but not in deeds. And they would designate Agile Coach to do all the necessary changes without really showing any involvement. A team would always see an Agile Coach as an external person and his\/her influence would be limited. Where-as the employees would always learn and adopt the behaviours and thinking from their Leaders. Their influence is not only long standing but also impacts quickly. Hence Leadership participation in the transformation program would impact the employees much more quickly and would yield quicker results.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Reality: Leadership role modelling has a stronger influence than Agile Coaching<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Myth#4: Agile is only applicable for development teams<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Agile transformations would always target one or two units of a much larger team. Like applying the same with the US teams but not addressing their India team or working only with the development team and not including the Quality Assurance team or including both Dev and QA but not including the infrastructure team. Every individual and every sub-team would be part of a larger system. It becomes imminent to include all sub systems for the transformation else it results in sub-optimization or it might show improvement in some metrics for a team, but organization as a whole would not progress by much. Hence, systems thinking becomes imperative when it comes to scoping the transformation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Reality: Systemic change is more important than just a team transformation<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Myth#5: Implementing Agile would make our lives harder and there would be more work pressure<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            When Agile is treated as a set of policies and set of rules that must be complied to, the team would hardly see any value out of it but do things just to satisfy the auditors. They see coaches more as Auditors and less as someone who really care for them and can help them. Another misconception when they hear the word iterative development is that they think that the amount of work that they do in the matter of 3 or 4 months must be squeezed in 3 or 4 weeks, which is not the case at all. When they understand the art of slicing the work as user stories, they understand that Agile actually makes their job simpler and also meaningful.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Reality: Agile is more people oriented and promotes team autonomy<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Similarly, the teams would also have assumptions on the process of transformation like the following: <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        In order to break this pattern, there should be an active involvement of all the participants to solve the root problem and address the same. How would you solve this problem?<\/p>\n\n\n\n

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        ...............................................................................................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Here is how we solved the problem:<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Solution<\/strong>: The first thing I did was to bring this awareness of Drama Triangle among all the participants. I showed them how each of them are playing their part in keeping the game alive without their awareness. Since they were all playing this at an unconscious level, it is very difficult to come out unless someone can bring that awareness. They had not seen this problem in the lens of a Drama Triangle at all. This helped them break the resistances on solving the problem and see how they themselves contributed to solving this problem. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        The main issue was that the team members did not develop enough skills in their project. We found during the session that most of it could be addressed if the team was involved in the decision making, hold them accountable and if they can be helped in enhancing the skills. The team was given a lot more autonomy. They were involved in the planning meetings and their opinions and decisions were given more weightage. While a separate time was scoped out for KT, it was made sure that the team would start fronting all the work where as the team leads would play the supporting role. The team found the work lot more challenging, while the seniors played the role of mentors. As a result, the team started to learn not only the technical skills but also the Leadership skills to feel empowered. Gradually, there was a decrease in unplanned leaves as the team felt more empowered.<\/p>\n","post_title":"CHOW#287 - The Drama of \"Unplanned Leaves\"","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow287-the-drama-of-unplanned-leaves","to_ping":"","pinged":"","post_modified":"2024-01-23 08:29:34","post_modified_gmt":"2024-01-23 08:29:34","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19790","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19786,"post_author":"13","post_date":"2022-03-26 19:58:49","post_date_gmt":"2022-03-26 14:28:49","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Many organizations today are undergoing Agile Transformation and they are in different stages of the journey. While the decisions of going Agile are being made at the Leadership level, it is not clear at the teams and management level why this decision is being made. Hence both the Management and the Teams would make their own assumptions of why they need to follow Agile. One of the common themes that I have experienced across the organizations is the lack of understanding of what Agile really is, how would it help them. It is important to being clear atleast on what Agile is *not* and some of the common myths on the transformation process.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Myth#1: Agile is a set of standards like SEI-CMM<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        A lot of organizations still believe that \u201cAgile\u201d is a set of rules or standards like ISO 9001 and SEI-CMM Level 5. Hence, they think Agile Coaches know this rule book and are more like auditors who check for compliance. Where-as, Agile in contrast is basically a set of values and principles that talks more about maximizing business value and minimizing waste. How the teams and organizations achieve it is through various frameworks that is available. It is left to the design and discretion of the organizations to decide how they achieve Agility. The job of Agile Coach is to help them in that decision making by educating them on the options and asking right questions to contextualize the situation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Reality: Agile is about aligning with the set of values and principles and not a standard methodology that needs to be complied to <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Myth#2: We are already Agile because we have started using Jira and conduct daily Scrum<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Whenever the organizations start Agile Transformation, a lot of them adopt new tools and techniques. They believe that is what is going to make them Agile. I have heard a lot of them say that we are using JIRA or Rally and hence we are already Agile. Or another thing that I often hear is - \"We have daily Scrum calls, what more do we need?\". The point about Agile is that the teams or organizations that practice Agile do not necessarily arrive. They are always on a continuous improvement journey. Tools are only tip of the iceberg called culture. Culture Iceberg consists of Business Outcomes -> Tools -> Language -> Practices -> Beliefs -> Values. Most of the Agile Transformations focus on Tools, Language and Practices leaving other components untouched. This results in only cosmetic changes and no real benefits for the organizations. Working on all the aspects of the culture results in real and sustainable change. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Reality: Cultural change is more important than usage of new tools and techniques<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Myth#3: The Agile Coach is the one who is fully responsible for converting the team to Agile<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Leadership and Cultural change are inseparable. No cultural change is possible without the involvement, participation and support from the Leadership group. One of the anti-patterns in the industry is that the Agile transformations were aimed at only teams. The role of Leadership was only to support transformation in words but not in deeds. And they would designate Agile Coach to do all the necessary changes without really showing any involvement. A team would always see an Agile Coach as an external person and his\/her influence would be limited. Where-as the employees would always learn and adopt the behaviours and thinking from their Leaders. Their influence is not only long standing but also impacts quickly. Hence Leadership participation in the transformation program would impact the employees much more quickly and would yield quicker results.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Reality: Leadership role modelling has a stronger influence than Agile Coaching<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Myth#4: Agile is only applicable for development teams<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Agile transformations would always target one or two units of a much larger team. Like applying the same with the US teams but not addressing their India team or working only with the development team and not including the Quality Assurance team or including both Dev and QA but not including the infrastructure team. Every individual and every sub-team would be part of a larger system. It becomes imminent to include all sub systems for the transformation else it results in sub-optimization or it might show improvement in some metrics for a team, but organization as a whole would not progress by much. Hence, systems thinking becomes imperative when it comes to scoping the transformation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Reality: Systemic change is more important than just a team transformation<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Myth#5: Implementing Agile would make our lives harder and there would be more work pressure<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        When Agile is treated as a set of policies and set of rules that must be complied to, the team would hardly see any value out of it but do things just to satisfy the auditors. They see coaches more as Auditors and less as someone who really care for them and can help them. Another misconception when they hear the word iterative development is that they think that the amount of work that they do in the matter of 3 or 4 months must be squeezed in 3 or 4 weeks, which is not the case at all. When they understand the art of slicing the work as user stories, they understand that Agile actually makes their job simpler and also meaningful.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Reality: Agile is more people oriented and promotes team autonomy<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Similarly, the teams would also have assumptions on the process of transformation like the following: <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    This is typically how the Drama Triangle works. And because the roles keep switching, it will keep the \"Game\" of the recurring problem alive. And all of this happens at an unconscious level. This also results in a negative feeling for everybody involved. Because, it happens at an unconscious level for all the players, they would also struggle to come out of it.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    In order to break this pattern, there should be an active involvement of all the participants to solve the root problem and address the same. How would you solve this problem?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    ...............................................................................................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    ...............................................................................................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    ...............................................................................................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Here is how we solved the problem:<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Solution<\/strong>: The first thing I did was to bring this awareness of Drama Triangle among all the participants. I showed them how each of them are playing their part in keeping the game alive without their awareness. Since they were all playing this at an unconscious level, it is very difficult to come out unless someone can bring that awareness. They had not seen this problem in the lens of a Drama Triangle at all. This helped them break the resistances on solving the problem and see how they themselves contributed to solving this problem. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    The main issue was that the team members did not develop enough skills in their project. We found during the session that most of it could be addressed if the team was involved in the decision making, hold them accountable and if they can be helped in enhancing the skills. The team was given a lot more autonomy. They were involved in the planning meetings and their opinions and decisions were given more weightage. While a separate time was scoped out for KT, it was made sure that the team would start fronting all the work where as the team leads would play the supporting role. The team found the work lot more challenging, while the seniors played the role of mentors. As a result, the team started to learn not only the technical skills but also the Leadership skills to feel empowered. Gradually, there was a decrease in unplanned leaves as the team felt more empowered.<\/p>\n","post_title":"CHOW#287 - The Drama of \"Unplanned Leaves\"","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow287-the-drama-of-unplanned-leaves","to_ping":"","pinged":"","post_modified":"2024-01-23 08:29:34","post_modified_gmt":"2024-01-23 08:29:34","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19790","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19786,"post_author":"13","post_date":"2022-03-26 19:58:49","post_date_gmt":"2022-03-26 14:28:49","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Many organizations today are undergoing Agile Transformation and they are in different stages of the journey. While the decisions of going Agile are being made at the Leadership level, it is not clear at the teams and management level why this decision is being made. Hence both the Management and the Teams would make their own assumptions of why they need to follow Agile. One of the common themes that I have experienced across the organizations is the lack of understanding of what Agile really is, how would it help them. It is important to being clear atleast on what Agile is *not* and some of the common myths on the transformation process.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Myth#1: Agile is a set of standards like SEI-CMM<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    A lot of organizations still believe that \u201cAgile\u201d is a set of rules or standards like ISO 9001 and SEI-CMM Level 5. Hence, they think Agile Coaches know this rule book and are more like auditors who check for compliance. Where-as, Agile in contrast is basically a set of values and principles that talks more about maximizing business value and minimizing waste. How the teams and organizations achieve it is through various frameworks that is available. It is left to the design and discretion of the organizations to decide how they achieve Agility. The job of Agile Coach is to help them in that decision making by educating them on the options and asking right questions to contextualize the situation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reality: Agile is about aligning with the set of values and principles and not a standard methodology that needs to be complied to <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Myth#2: We are already Agile because we have started using Jira and conduct daily Scrum<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Whenever the organizations start Agile Transformation, a lot of them adopt new tools and techniques. They believe that is what is going to make them Agile. I have heard a lot of them say that we are using JIRA or Rally and hence we are already Agile. Or another thing that I often hear is - \"We have daily Scrum calls, what more do we need?\". The point about Agile is that the teams or organizations that practice Agile do not necessarily arrive. They are always on a continuous improvement journey. Tools are only tip of the iceberg called culture. Culture Iceberg consists of Business Outcomes -> Tools -> Language -> Practices -> Beliefs -> Values. Most of the Agile Transformations focus on Tools, Language and Practices leaving other components untouched. This results in only cosmetic changes and no real benefits for the organizations. Working on all the aspects of the culture results in real and sustainable change. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reality: Cultural change is more important than usage of new tools and techniques<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Myth#3: The Agile Coach is the one who is fully responsible for converting the team to Agile<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Leadership and Cultural change are inseparable. No cultural change is possible without the involvement, participation and support from the Leadership group. One of the anti-patterns in the industry is that the Agile transformations were aimed at only teams. The role of Leadership was only to support transformation in words but not in deeds. And they would designate Agile Coach to do all the necessary changes without really showing any involvement. A team would always see an Agile Coach as an external person and his\/her influence would be limited. Where-as the employees would always learn and adopt the behaviours and thinking from their Leaders. Their influence is not only long standing but also impacts quickly. Hence Leadership participation in the transformation program would impact the employees much more quickly and would yield quicker results.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reality: Leadership role modelling has a stronger influence than Agile Coaching<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Myth#4: Agile is only applicable for development teams<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Agile transformations would always target one or two units of a much larger team. Like applying the same with the US teams but not addressing their India team or working only with the development team and not including the Quality Assurance team or including both Dev and QA but not including the infrastructure team. Every individual and every sub-team would be part of a larger system. It becomes imminent to include all sub systems for the transformation else it results in sub-optimization or it might show improvement in some metrics for a team, but organization as a whole would not progress by much. Hence, systems thinking becomes imperative when it comes to scoping the transformation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reality: Systemic change is more important than just a team transformation<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Myth#5: Implementing Agile would make our lives harder and there would be more work pressure<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    When Agile is treated as a set of policies and set of rules that must be complied to, the team would hardly see any value out of it but do things just to satisfy the auditors. They see coaches more as Auditors and less as someone who really care for them and can help them. Another misconception when they hear the word iterative development is that they think that the amount of work that they do in the matter of 3 or 4 months must be squeezed in 3 or 4 weeks, which is not the case at all. When they understand the art of slicing the work as user stories, they understand that Agile actually makes their job simpler and also meaningful.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reality: Agile is more people oriented and promotes team autonomy<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Similarly, the teams would also have assumptions on the process of transformation like the following: <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \n Persecutor\n <\/td>\n Victim\n <\/td>\n Rescuer\n <\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \n Manager: There are too many unplanned Leaves\n <\/td> (Team: If we ask for a planned leave, we do not get it )<\/em><\/td> Leads\/Seniors: We will (cover for the team and )<\/em>ensure the release wouldn't suffer <\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                (Team Leads: Let us also go on an unplanned leave. We are totally burned out. Why should only we suffer?)<\/em><\/td>Manager: Oh my god! how am I going to deliver this? Team, I need you to pull the weight this time.<\/td>Team: We will do our best (to get out of this situation. Provide some temporary fixes) <\/em><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Team: We tried our best but we have never been given a proper KT. (I am rather happy that I do not have to take much pressure)<\/em><\/td> Team Leads: Despite all the efforts, we get to be blamed<\/td>Manager: Don't worry, I will make sure you get all the necessary rewards for the hard work (strike the deal with the team leads)<\/em><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                This is typically how the Drama Triangle works. And because the roles keep switching, it will keep the \"Game\" of the recurring problem alive. And all of this happens at an unconscious level. This also results in a negative feeling for everybody involved. Because, it happens at an unconscious level for all the players, they would also struggle to come out of it.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                In order to break this pattern, there should be an active involvement of all the participants to solve the root problem and address the same. How would you solve this problem?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                ...............................................................................................................................<\/p>\n\n\n\n

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                ...............................................................................................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Here is how we solved the problem:<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Solution<\/strong>: The first thing I did was to bring this awareness of Drama Triangle among all the participants. I showed them how each of them are playing their part in keeping the game alive without their awareness. Since they were all playing this at an unconscious level, it is very difficult to come out unless someone can bring that awareness. They had not seen this problem in the lens of a Drama Triangle at all. This helped them break the resistances on solving the problem and see how they themselves contributed to solving this problem. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                The main issue was that the team members did not develop enough skills in their project. We found during the session that most of it could be addressed if the team was involved in the decision making, hold them accountable and if they can be helped in enhancing the skills. The team was given a lot more autonomy. They were involved in the planning meetings and their opinions and decisions were given more weightage. While a separate time was scoped out for KT, it was made sure that the team would start fronting all the work where as the team leads would play the supporting role. The team found the work lot more challenging, while the seniors played the role of mentors. As a result, the team started to learn not only the technical skills but also the Leadership skills to feel empowered. Gradually, there was a decrease in unplanned leaves as the team felt more empowered.<\/p>\n","post_title":"CHOW#287 - The Drama of \"Unplanned Leaves\"","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow287-the-drama-of-unplanned-leaves","to_ping":"","pinged":"","post_modified":"2024-01-23 08:29:34","post_modified_gmt":"2024-01-23 08:29:34","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19790","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19786,"post_author":"13","post_date":"2022-03-26 19:58:49","post_date_gmt":"2022-03-26 14:28:49","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Many organizations today are undergoing Agile Transformation and they are in different stages of the journey. While the decisions of going Agile are being made at the Leadership level, it is not clear at the teams and management level why this decision is being made. Hence both the Management and the Teams would make their own assumptions of why they need to follow Agile. One of the common themes that I have experienced across the organizations is the lack of understanding of what Agile really is, how would it help them. It is important to being clear atleast on what Agile is *not* and some of the common myths on the transformation process.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Myth#1: Agile is a set of standards like SEI-CMM<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                A lot of organizations still believe that \u201cAgile\u201d is a set of rules or standards like ISO 9001 and SEI-CMM Level 5. Hence, they think Agile Coaches know this rule book and are more like auditors who check for compliance. Where-as, Agile in contrast is basically a set of values and principles that talks more about maximizing business value and minimizing waste. How the teams and organizations achieve it is through various frameworks that is available. It is left to the design and discretion of the organizations to decide how they achieve Agility. The job of Agile Coach is to help them in that decision making by educating them on the options and asking right questions to contextualize the situation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Reality: Agile is about aligning with the set of values and principles and not a standard methodology that needs to be complied to <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Myth#2: We are already Agile because we have started using Jira and conduct daily Scrum<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Whenever the organizations start Agile Transformation, a lot of them adopt new tools and techniques. They believe that is what is going to make them Agile. I have heard a lot of them say that we are using JIRA or Rally and hence we are already Agile. Or another thing that I often hear is - \"We have daily Scrum calls, what more do we need?\". The point about Agile is that the teams or organizations that practice Agile do not necessarily arrive. They are always on a continuous improvement journey. Tools are only tip of the iceberg called culture. Culture Iceberg consists of Business Outcomes -> Tools -> Language -> Practices -> Beliefs -> Values. Most of the Agile Transformations focus on Tools, Language and Practices leaving other components untouched. This results in only cosmetic changes and no real benefits for the organizations. Working on all the aspects of the culture results in real and sustainable change. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Reality: Cultural change is more important than usage of new tools and techniques<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Myth#3: The Agile Coach is the one who is fully responsible for converting the team to Agile<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Leadership and Cultural change are inseparable. No cultural change is possible without the involvement, participation and support from the Leadership group. One of the anti-patterns in the industry is that the Agile transformations were aimed at only teams. The role of Leadership was only to support transformation in words but not in deeds. And they would designate Agile Coach to do all the necessary changes without really showing any involvement. A team would always see an Agile Coach as an external person and his\/her influence would be limited. Where-as the employees would always learn and adopt the behaviours and thinking from their Leaders. Their influence is not only long standing but also impacts quickly. Hence Leadership participation in the transformation program would impact the employees much more quickly and would yield quicker results.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Reality: Leadership role modelling has a stronger influence than Agile Coaching<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Myth#4: Agile is only applicable for development teams<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Agile transformations would always target one or two units of a much larger team. Like applying the same with the US teams but not addressing their India team or working only with the development team and not including the Quality Assurance team or including both Dev and QA but not including the infrastructure team. Every individual and every sub-team would be part of a larger system. It becomes imminent to include all sub systems for the transformation else it results in sub-optimization or it might show improvement in some metrics for a team, but organization as a whole would not progress by much. Hence, systems thinking becomes imperative when it comes to scoping the transformation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Reality: Systemic change is more important than just a team transformation<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Myth#5: Implementing Agile would make our lives harder and there would be more work pressure<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                When Agile is treated as a set of policies and set of rules that must be complied to, the team would hardly see any value out of it but do things just to satisfy the auditors. They see coaches more as Auditors and less as someone who really care for them and can help them. Another misconception when they hear the word iterative development is that they think that the amount of work that they do in the matter of 3 or 4 months must be squeezed in 3 or 4 weeks, which is not the case at all. When they understand the art of slicing the work as user stories, they understand that Agile actually makes their job simpler and also meaningful.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Reality: Agile is more people oriented and promotes team autonomy<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Similarly, the teams would also have assumptions on the process of transformation like the following: <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            The problem is represented below in the table as a sequence of Drama Triangle roles. The subtext in parenthesis is ulterior and not expressed openly. Only when I dug deeper, I found it. (https:\/\/en.wikipedia.org\/wiki\/Karpman_drama_triangle)<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \n Persecutor\n <\/td>\n Victim\n <\/td>\n Rescuer\n <\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \n Manager: There are too many unplanned Leaves\n <\/td> (Team: If we ask for a planned leave, we do not get it )<\/em><\/td> Leads\/Seniors: We will (cover for the team and )<\/em>ensure the release wouldn't suffer <\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            (Team Leads: Let us also go on an unplanned leave. We are totally burned out. Why should only we suffer?)<\/em><\/td>Manager: Oh my god! how am I going to deliver this? Team, I need you to pull the weight this time.<\/td>Team: We will do our best (to get out of this situation. Provide some temporary fixes) <\/em><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Team: We tried our best but we have never been given a proper KT. (I am rather happy that I do not have to take much pressure)<\/em><\/td> Team Leads: Despite all the efforts, we get to be blamed<\/td>Manager: Don't worry, I will make sure you get all the necessary rewards for the hard work (strike the deal with the team leads)<\/em><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            This is typically how the Drama Triangle works. And because the roles keep switching, it will keep the \"Game\" of the recurring problem alive. And all of this happens at an unconscious level. This also results in a negative feeling for everybody involved. Because, it happens at an unconscious level for all the players, they would also struggle to come out of it.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            In order to break this pattern, there should be an active involvement of all the participants to solve the root problem and address the same. How would you solve this problem?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            ...............................................................................................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            ...............................................................................................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            ...............................................................................................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Here is how we solved the problem:<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Solution<\/strong>: The first thing I did was to bring this awareness of Drama Triangle among all the participants. I showed them how each of them are playing their part in keeping the game alive without their awareness. Since they were all playing this at an unconscious level, it is very difficult to come out unless someone can bring that awareness. They had not seen this problem in the lens of a Drama Triangle at all. This helped them break the resistances on solving the problem and see how they themselves contributed to solving this problem. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            The main issue was that the team members did not develop enough skills in their project. We found during the session that most of it could be addressed if the team was involved in the decision making, hold them accountable and if they can be helped in enhancing the skills. The team was given a lot more autonomy. They were involved in the planning meetings and their opinions and decisions were given more weightage. While a separate time was scoped out for KT, it was made sure that the team would start fronting all the work where as the team leads would play the supporting role. The team found the work lot more challenging, while the seniors played the role of mentors. As a result, the team started to learn not only the technical skills but also the Leadership skills to feel empowered. Gradually, there was a decrease in unplanned leaves as the team felt more empowered.<\/p>\n","post_title":"CHOW#287 - The Drama of \"Unplanned Leaves\"","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow287-the-drama-of-unplanned-leaves","to_ping":"","pinged":"","post_modified":"2024-01-23 08:29:34","post_modified_gmt":"2024-01-23 08:29:34","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19790","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19786,"post_author":"13","post_date":"2022-03-26 19:58:49","post_date_gmt":"2022-03-26 14:28:49","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Many organizations today are undergoing Agile Transformation and they are in different stages of the journey. While the decisions of going Agile are being made at the Leadership level, it is not clear at the teams and management level why this decision is being made. Hence both the Management and the Teams would make their own assumptions of why they need to follow Agile. One of the common themes that I have experienced across the organizations is the lack of understanding of what Agile really is, how would it help them. It is important to being clear atleast on what Agile is *not* and some of the common myths on the transformation process.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Myth#1: Agile is a set of standards like SEI-CMM<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            A lot of organizations still believe that \u201cAgile\u201d is a set of rules or standards like ISO 9001 and SEI-CMM Level 5. Hence, they think Agile Coaches know this rule book and are more like auditors who check for compliance. Where-as, Agile in contrast is basically a set of values and principles that talks more about maximizing business value and minimizing waste. How the teams and organizations achieve it is through various frameworks that is available. It is left to the design and discretion of the organizations to decide how they achieve Agility. The job of Agile Coach is to help them in that decision making by educating them on the options and asking right questions to contextualize the situation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Reality: Agile is about aligning with the set of values and principles and not a standard methodology that needs to be complied to <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Myth#2: We are already Agile because we have started using Jira and conduct daily Scrum<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Whenever the organizations start Agile Transformation, a lot of them adopt new tools and techniques. They believe that is what is going to make them Agile. I have heard a lot of them say that we are using JIRA or Rally and hence we are already Agile. Or another thing that I often hear is - \"We have daily Scrum calls, what more do we need?\". The point about Agile is that the teams or organizations that practice Agile do not necessarily arrive. They are always on a continuous improvement journey. Tools are only tip of the iceberg called culture. Culture Iceberg consists of Business Outcomes -> Tools -> Language -> Practices -> Beliefs -> Values. Most of the Agile Transformations focus on Tools, Language and Practices leaving other components untouched. This results in only cosmetic changes and no real benefits for the organizations. Working on all the aspects of the culture results in real and sustainable change. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Reality: Cultural change is more important than usage of new tools and techniques<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Myth#3: The Agile Coach is the one who is fully responsible for converting the team to Agile<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Leadership and Cultural change are inseparable. No cultural change is possible without the involvement, participation and support from the Leadership group. One of the anti-patterns in the industry is that the Agile transformations were aimed at only teams. The role of Leadership was only to support transformation in words but not in deeds. And they would designate Agile Coach to do all the necessary changes without really showing any involvement. A team would always see an Agile Coach as an external person and his\/her influence would be limited. Where-as the employees would always learn and adopt the behaviours and thinking from their Leaders. Their influence is not only long standing but also impacts quickly. Hence Leadership participation in the transformation program would impact the employees much more quickly and would yield quicker results.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Reality: Leadership role modelling has a stronger influence than Agile Coaching<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Myth#4: Agile is only applicable for development teams<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Agile transformations would always target one or two units of a much larger team. Like applying the same with the US teams but not addressing their India team or working only with the development team and not including the Quality Assurance team or including both Dev and QA but not including the infrastructure team. Every individual and every sub-team would be part of a larger system. It becomes imminent to include all sub systems for the transformation else it results in sub-optimization or it might show improvement in some metrics for a team, but organization as a whole would not progress by much. Hence, systems thinking becomes imperative when it comes to scoping the transformation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Reality: Systemic change is more important than just a team transformation<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Myth#5: Implementing Agile would make our lives harder and there would be more work pressure<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            When Agile is treated as a set of policies and set of rules that must be complied to, the team would hardly see any value out of it but do things just to satisfy the auditors. They see coaches more as Auditors and less as someone who really care for them and can help them. Another misconception when they hear the word iterative development is that they think that the amount of work that they do in the matter of 3 or 4 months must be squeezed in 3 or 4 weeks, which is not the case at all. When they understand the art of slicing the work as user stories, they understand that Agile actually makes their job simpler and also meaningful.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Reality: Agile is more people oriented and promotes team autonomy<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Similarly, the teams would also have assumptions on the process of transformation like the following: <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        When I tried to dig deeper, while Piyush complained about the symptom of \u201cUnplanned Leaves\u201d, the main response from the team was that they were not getting the leaves when they asked for the same citing the amount of work that was there. The team members hardly contributed. The Leads and seniors were doing most of the heavy lifting. Even though, they were burnt out because of work , they still were getting necessary incentives both in terms of having a superior knowledge on the application that they did not want to give up. Eventually, even the seniors and leads were taking unplanned leaves mainly because they were also burnt out and partly because they knew that Piyush always had a soft corner for them. When the process of retrospective was put in place, the team explicitly stated that they did not receive a proper KT. That is one of the objectives of Retrospectives where the team can express itself freely. When Piyush heard the same, his solutioning was to reward the team leads and bail them out of the release pains rather than solving the root problem. The team also did not press too much because they were internally happy of not feeling much pressure.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        The problem is represented below in the table as a sequence of Drama Triangle roles. The subtext in parenthesis is ulterior and not expressed openly. Only when I dug deeper, I found it. (https:\/\/en.wikipedia.org\/wiki\/Karpman_drama_triangle)<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \n Persecutor\n <\/td>\n Victim\n <\/td>\n Rescuer\n <\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \n Manager: There are too many unplanned Leaves\n <\/td> (Team: If we ask for a planned leave, we do not get it )<\/em><\/td> Leads\/Seniors: We will (cover for the team and )<\/em>ensure the release wouldn't suffer <\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        (Team Leads: Let us also go on an unplanned leave. We are totally burned out. Why should only we suffer?)<\/em><\/td>Manager: Oh my god! how am I going to deliver this? Team, I need you to pull the weight this time.<\/td>Team: We will do our best (to get out of this situation. Provide some temporary fixes) <\/em><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Team: We tried our best but we have never been given a proper KT. (I am rather happy that I do not have to take much pressure)<\/em><\/td> Team Leads: Despite all the efforts, we get to be blamed<\/td>Manager: Don't worry, I will make sure you get all the necessary rewards for the hard work (strike the deal with the team leads)<\/em><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        This is typically how the Drama Triangle works. And because the roles keep switching, it will keep the \"Game\" of the recurring problem alive. And all of this happens at an unconscious level. This also results in a negative feeling for everybody involved. Because, it happens at an unconscious level for all the players, they would also struggle to come out of it.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        In order to break this pattern, there should be an active involvement of all the participants to solve the root problem and address the same. How would you solve this problem?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        ...............................................................................................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        ...............................................................................................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        ...............................................................................................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Here is how we solved the problem:<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Solution<\/strong>: The first thing I did was to bring this awareness of Drama Triangle among all the participants. I showed them how each of them are playing their part in keeping the game alive without their awareness. Since they were all playing this at an unconscious level, it is very difficult to come out unless someone can bring that awareness. They had not seen this problem in the lens of a Drama Triangle at all. This helped them break the resistances on solving the problem and see how they themselves contributed to solving this problem. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        The main issue was that the team members did not develop enough skills in their project. We found during the session that most of it could be addressed if the team was involved in the decision making, hold them accountable and if they can be helped in enhancing the skills. The team was given a lot more autonomy. They were involved in the planning meetings and their opinions and decisions were given more weightage. While a separate time was scoped out for KT, it was made sure that the team would start fronting all the work where as the team leads would play the supporting role. The team found the work lot more challenging, while the seniors played the role of mentors. As a result, the team started to learn not only the technical skills but also the Leadership skills to feel empowered. Gradually, there was a decrease in unplanned leaves as the team felt more empowered.<\/p>\n","post_title":"CHOW#287 - The Drama of \"Unplanned Leaves\"","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow287-the-drama-of-unplanned-leaves","to_ping":"","pinged":"","post_modified":"2024-01-23 08:29:34","post_modified_gmt":"2024-01-23 08:29:34","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19790","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19786,"post_author":"13","post_date":"2022-03-26 19:58:49","post_date_gmt":"2022-03-26 14:28:49","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Many organizations today are undergoing Agile Transformation and they are in different stages of the journey. While the decisions of going Agile are being made at the Leadership level, it is not clear at the teams and management level why this decision is being made. Hence both the Management and the Teams would make their own assumptions of why they need to follow Agile. One of the common themes that I have experienced across the organizations is the lack of understanding of what Agile really is, how would it help them. It is important to being clear atleast on what Agile is *not* and some of the common myths on the transformation process.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Myth#1: Agile is a set of standards like SEI-CMM<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        A lot of organizations still believe that \u201cAgile\u201d is a set of rules or standards like ISO 9001 and SEI-CMM Level 5. Hence, they think Agile Coaches know this rule book and are more like auditors who check for compliance. Where-as, Agile in contrast is basically a set of values and principles that talks more about maximizing business value and minimizing waste. How the teams and organizations achieve it is through various frameworks that is available. It is left to the design and discretion of the organizations to decide how they achieve Agility. The job of Agile Coach is to help them in that decision making by educating them on the options and asking right questions to contextualize the situation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Reality: Agile is about aligning with the set of values and principles and not a standard methodology that needs to be complied to <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Myth#2: We are already Agile because we have started using Jira and conduct daily Scrum<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Whenever the organizations start Agile Transformation, a lot of them adopt new tools and techniques. They believe that is what is going to make them Agile. I have heard a lot of them say that we are using JIRA or Rally and hence we are already Agile. Or another thing that I often hear is - \"We have daily Scrum calls, what more do we need?\". The point about Agile is that the teams or organizations that practice Agile do not necessarily arrive. They are always on a continuous improvement journey. Tools are only tip of the iceberg called culture. Culture Iceberg consists of Business Outcomes -> Tools -> Language -> Practices -> Beliefs -> Values. Most of the Agile Transformations focus on Tools, Language and Practices leaving other components untouched. This results in only cosmetic changes and no real benefits for the organizations. Working on all the aspects of the culture results in real and sustainable change. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Reality: Cultural change is more important than usage of new tools and techniques<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Myth#3: The Agile Coach is the one who is fully responsible for converting the team to Agile<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Leadership and Cultural change are inseparable. No cultural change is possible without the involvement, participation and support from the Leadership group. One of the anti-patterns in the industry is that the Agile transformations were aimed at only teams. The role of Leadership was only to support transformation in words but not in deeds. And they would designate Agile Coach to do all the necessary changes without really showing any involvement. A team would always see an Agile Coach as an external person and his\/her influence would be limited. Where-as the employees would always learn and adopt the behaviours and thinking from their Leaders. Their influence is not only long standing but also impacts quickly. Hence Leadership participation in the transformation program would impact the employees much more quickly and would yield quicker results.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Reality: Leadership role modelling has a stronger influence than Agile Coaching<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Myth#4: Agile is only applicable for development teams<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Agile transformations would always target one or two units of a much larger team. Like applying the same with the US teams but not addressing their India team or working only with the development team and not including the Quality Assurance team or including both Dev and QA but not including the infrastructure team. Every individual and every sub-team would be part of a larger system. It becomes imminent to include all sub systems for the transformation else it results in sub-optimization or it might show improvement in some metrics for a team, but organization as a whole would not progress by much. Hence, systems thinking becomes imperative when it comes to scoping the transformation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Reality: Systemic change is more important than just a team transformation<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Myth#5: Implementing Agile would make our lives harder and there would be more work pressure<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        When Agile is treated as a set of policies and set of rules that must be complied to, the team would hardly see any value out of it but do things just to satisfy the auditors. They see coaches more as Auditors and less as someone who really care for them and can help them. Another misconception when they hear the word iterative development is that they think that the amount of work that they do in the matter of 3 or 4 months must be squeezed in 3 or 4 weeks, which is not the case at all. When they understand the art of slicing the work as user stories, they understand that Agile actually makes their job simpler and also meaningful.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Reality: Agile is more people oriented and promotes team autonomy<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Similarly, the teams would also have assumptions on the process of transformation like the following: <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Piyush works as a Manager for a team of 20 people. He has been successfully running an IT team for the last 3 years. However, he has been constantly plagued by his people going on unplanned leaves. This has been happening for the last 8-9 months or so. It also came out in several retrospectives. However, there was no focused effort in solving the root problems. Whenever, there were unplanned leaves, the team leads would step up, they would spend night outs and would somehow make sure that the release would not get affected. And to encourage this trend, the Management would reward the Leads with \"Star of the Quarter\" or \"Team champion\" award, which would further encourage this trend. Unconsciously, the Manager was setting himself up for failure by encouraging this trend. When we dug the problem deeper, the following was what I observed.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    When I tried to dig deeper, while Piyush complained about the symptom of \u201cUnplanned Leaves\u201d, the main response from the team was that they were not getting the leaves when they asked for the same citing the amount of work that was there. The team members hardly contributed. The Leads and seniors were doing most of the heavy lifting. Even though, they were burnt out because of work , they still were getting necessary incentives both in terms of having a superior knowledge on the application that they did not want to give up. Eventually, even the seniors and leads were taking unplanned leaves mainly because they were also burnt out and partly because they knew that Piyush always had a soft corner for them. When the process of retrospective was put in place, the team explicitly stated that they did not receive a proper KT. That is one of the objectives of Retrospectives where the team can express itself freely. When Piyush heard the same, his solutioning was to reward the team leads and bail them out of the release pains rather than solving the root problem. The team also did not press too much because they were internally happy of not feeling much pressure.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    The problem is represented below in the table as a sequence of Drama Triangle roles. The subtext in parenthesis is ulterior and not expressed openly. Only when I dug deeper, I found it. (https:\/\/en.wikipedia.org\/wiki\/Karpman_drama_triangle)<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \n Persecutor\n <\/td>\n Victim\n <\/td>\n Rescuer\n <\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    \n Manager: There are too many unplanned Leaves\n <\/td> (Team: If we ask for a planned leave, we do not get it )<\/em><\/td> Leads\/Seniors: We will (cover for the team and )<\/em>ensure the release wouldn't suffer <\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    (Team Leads: Let us also go on an unplanned leave. We are totally burned out. Why should only we suffer?)<\/em><\/td>Manager: Oh my god! how am I going to deliver this? Team, I need you to pull the weight this time.<\/td>Team: We will do our best (to get out of this situation. Provide some temporary fixes) <\/em><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Team: We tried our best but we have never been given a proper KT. (I am rather happy that I do not have to take much pressure)<\/em><\/td> Team Leads: Despite all the efforts, we get to be blamed<\/td>Manager: Don't worry, I will make sure you get all the necessary rewards for the hard work (strike the deal with the team leads)<\/em><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    This is typically how the Drama Triangle works. And because the roles keep switching, it will keep the \"Game\" of the recurring problem alive. And all of this happens at an unconscious level. This also results in a negative feeling for everybody involved. Because, it happens at an unconscious level for all the players, they would also struggle to come out of it.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    In order to break this pattern, there should be an active involvement of all the participants to solve the root problem and address the same. How would you solve this problem?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    ...............................................................................................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    ...............................................................................................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    ...............................................................................................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Here is how we solved the problem:<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Solution<\/strong>: The first thing I did was to bring this awareness of Drama Triangle among all the participants. I showed them how each of them are playing their part in keeping the game alive without their awareness. Since they were all playing this at an unconscious level, it is very difficult to come out unless someone can bring that awareness. They had not seen this problem in the lens of a Drama Triangle at all. This helped them break the resistances on solving the problem and see how they themselves contributed to solving this problem. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    The main issue was that the team members did not develop enough skills in their project. We found during the session that most of it could be addressed if the team was involved in the decision making, hold them accountable and if they can be helped in enhancing the skills. The team was given a lot more autonomy. They were involved in the planning meetings and their opinions and decisions were given more weightage. While a separate time was scoped out for KT, it was made sure that the team would start fronting all the work where as the team leads would play the supporting role. The team found the work lot more challenging, while the seniors played the role of mentors. As a result, the team started to learn not only the technical skills but also the Leadership skills to feel empowered. Gradually, there was a decrease in unplanned leaves as the team felt more empowered.<\/p>\n","post_title":"CHOW#287 - The Drama of \"Unplanned Leaves\"","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow287-the-drama-of-unplanned-leaves","to_ping":"","pinged":"","post_modified":"2024-01-23 08:29:34","post_modified_gmt":"2024-01-23 08:29:34","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19790","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19786,"post_author":"13","post_date":"2022-03-26 19:58:49","post_date_gmt":"2022-03-26 14:28:49","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Many organizations today are undergoing Agile Transformation and they are in different stages of the journey. While the decisions of going Agile are being made at the Leadership level, it is not clear at the teams and management level why this decision is being made. Hence both the Management and the Teams would make their own assumptions of why they need to follow Agile. One of the common themes that I have experienced across the organizations is the lack of understanding of what Agile really is, how would it help them. It is important to being clear atleast on what Agile is *not* and some of the common myths on the transformation process.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Myth#1: Agile is a set of standards like SEI-CMM<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    A lot of organizations still believe that \u201cAgile\u201d is a set of rules or standards like ISO 9001 and SEI-CMM Level 5. Hence, they think Agile Coaches know this rule book and are more like auditors who check for compliance. Where-as, Agile in contrast is basically a set of values and principles that talks more about maximizing business value and minimizing waste. How the teams and organizations achieve it is through various frameworks that is available. It is left to the design and discretion of the organizations to decide how they achieve Agility. The job of Agile Coach is to help them in that decision making by educating them on the options and asking right questions to contextualize the situation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reality: Agile is about aligning with the set of values and principles and not a standard methodology that needs to be complied to <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Myth#2: We are already Agile because we have started using Jira and conduct daily Scrum<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Whenever the organizations start Agile Transformation, a lot of them adopt new tools and techniques. They believe that is what is going to make them Agile. I have heard a lot of them say that we are using JIRA or Rally and hence we are already Agile. Or another thing that I often hear is - \"We have daily Scrum calls, what more do we need?\". The point about Agile is that the teams or organizations that practice Agile do not necessarily arrive. They are always on a continuous improvement journey. Tools are only tip of the iceberg called culture. Culture Iceberg consists of Business Outcomes -> Tools -> Language -> Practices -> Beliefs -> Values. Most of the Agile Transformations focus on Tools, Language and Practices leaving other components untouched. This results in only cosmetic changes and no real benefits for the organizations. Working on all the aspects of the culture results in real and sustainable change. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reality: Cultural change is more important than usage of new tools and techniques<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Myth#3: The Agile Coach is the one who is fully responsible for converting the team to Agile<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Leadership and Cultural change are inseparable. No cultural change is possible without the involvement, participation and support from the Leadership group. One of the anti-patterns in the industry is that the Agile transformations were aimed at only teams. The role of Leadership was only to support transformation in words but not in deeds. And they would designate Agile Coach to do all the necessary changes without really showing any involvement. A team would always see an Agile Coach as an external person and his\/her influence would be limited. Where-as the employees would always learn and adopt the behaviours and thinking from their Leaders. Their influence is not only long standing but also impacts quickly. Hence Leadership participation in the transformation program would impact the employees much more quickly and would yield quicker results.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reality: Leadership role modelling has a stronger influence than Agile Coaching<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Myth#4: Agile is only applicable for development teams<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Agile transformations would always target one or two units of a much larger team. Like applying the same with the US teams but not addressing their India team or working only with the development team and not including the Quality Assurance team or including both Dev and QA but not including the infrastructure team. Every individual and every sub-team would be part of a larger system. It becomes imminent to include all sub systems for the transformation else it results in sub-optimization or it might show improvement in some metrics for a team, but organization as a whole would not progress by much. Hence, systems thinking becomes imperative when it comes to scoping the transformation.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reality: Systemic change is more important than just a team transformation<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Myth#5: Implementing Agile would make our lives harder and there would be more work pressure<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    When Agile is treated as a set of policies and set of rules that must be complied to, the team would hardly see any value out of it but do things just to satisfy the auditors. They see coaches more as Auditors and less as someone who really care for them and can help them. Another misconception when they hear the word iterative development is that they think that the amount of work that they do in the matter of 3 or 4 months must be squeezed in 3 or 4 weeks, which is not the case at all. When they understand the art of slicing the work as user stories, they understand that Agile actually makes their job simpler and also meaningful.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reality: Agile is more people oriented and promotes team autonomy<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Similarly, the teams would also have assumptions on the process of transformation like the following: <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    1. This is something that\nis imposed on us and hence we just need to do things on surface to satisfy some\negos.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2. Delivery is more important,\nand these initiatives are eventually going to die down<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    3. The consultant is paid\nto run this so he\/she will do all the heavy lifting. And our work as a team is\nonly cosmetic.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    4.  Coaching is about training. They are all\ntheory and idealistic.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Hence it becomes extremely important to address some of these hidden apprehensions about Agile and the Transformation process before starting on the journey. Usually these are the reasons why most of the transformations to do not get a head start and are stuck for a long time. Clearing the air on these would help create more buy-in from all the necessary participants make significant progress.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Courtesy: <\/a><\/a>Wallsheaven.co<\/a>.uk<\/a><\/p>\n","post_title":"Being clear on what is *not* Agile","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"being-clear-on-what-is-not-agile","to_ping":"","pinged":"","post_modified":"2024-01-23 08:30:37","post_modified_gmt":"2024-01-23 08:30:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19786","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19387,"post_author":"13","post_date":"2021-11-15 11:12:08","post_date_gmt":"2021-11-15 05:42:08","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Padma works as a Project Manager in the IT division of one of the reputed retail organizations. She has always been quite ambitious and loved to take risks. She was one of the go-to Managers when it comes to taking up new and complex projects. Because of her risk appetite and her ability to execute ruthlessly, she very quickly went up the corporate ladder. While she earned all the accolades as a high flying Manager and the Org leadership loved her for that, she was not very popular among her team members. She came across as very demanding and as some one who lacked empathy. Slowly, these complaints started becoming more prevalent and her achievements as someone who executes ambitious projects started to take a hit as well. She was going through a rough period and was stuck in her career. Her people manager spoke to her during her appraisal, appreciated her skills of bringing Business to the company. However, she was asked to tread carefully when it comes to working with her people and teams. He also mentioned that the next year she should be taking a people-oriented role and that would be her growth area. Padma also accepted the challenge because her career was stuck.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      This was also the time that when the organization embarked on a multi-year Agile Transformation. The organization entrusted her to Program Manage the whole initiative. Her Manager as promised had provided her the opportunity to grow. This was quite different from her usual role where she used to manage the business and build relationship with the external stakeholders. Here, she had to build the team and role model Agility. She was also asked to play the role of an Agile Coach so that she is more hands-on when it comes managing the program. I was assigned to coach her team and also guide Padma through her journey of development. I was asked to work with Padma to come up with her development plan. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Now the Challenge for you is if you were the Coach, what are the top 5 areas in your list? While she has to learn a new skill as an Agile Leader, she has to unlearn and give up something that does not help her to build good people relations. What would you propose she works on for the next 6 to 12 months?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      ..................................................<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Embrace Listening for Potential <\/strong>and Suspend Judgment: <\/em><\/strong>She should start focusing more on her teams' strengths instead of finding anomalies. Her earlier roles forced her to be critical. However, now she needs listening for potential and develop trust with her team members. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Facilitate Reflection+Awareness <\/em><\/strong>and avoid giving advise<\/em><\/strong>: She was an expert in technology and also on the domain of Retail business. She was appreciated and promoted exactly because of that demonstrated expertise. However, now she should avoid giving solutions. Her job would now be to support her team to reflect and to help them raise awareness. She should now be OK to accept the solutions that are not hers'. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Hold the space<\/em><\/strong> and let go of ownership<\/em><\/strong>: She should keep working on protecting the team against external interruptions and push the ownership of deliveries to the team. Because the team would be aware of on-the-ground realities, they would be in the best position to problem-solve. She should help them in removing the impediments and in holding them accountable to reach their goals.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Focus on Solutions <\/strong><\/em>instead of Problems<\/em><\/strong>: She should work on guiding the conversations that steer more towards solutioning than delve deeper into the problem domain. This Solution Focus completely removes the drama that results from the problem discussion. Problem discussions make people feel unsafe and hence defeats transparency. Solution-focus not only saves a lot of time but also prevents emotional drain.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. Shifting the focus from Resource Utilization<\/em><\/strong> to Value creation<\/em><\/strong>: Accounting for time that her team spends is old school and made some sense for manufacturing work. However, for the knowledge workers, the focus should be more on understanding the business needs and adding value to the stakeholders. So her focus now should be on how do I get the best of this team and help them realize their potential.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Credit<\/strong>: Unsplash - Chris Young<\/p>\n","post_title":"CHOW #272: Transitioning to an Agile Leader","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"transitioning-to-an-agile-leader","to_ping":"","pinged":"","post_modified":"2024-01-23 08:31:16","post_modified_gmt":"2024-01-23 08:31:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19387","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":19353,"post_author":"13","post_date":"2021-11-09 17:46:54","post_date_gmt":"2021-11-09 12:16:54","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Images have the power to inspire. And as human beings, we connect to images and stories around those much faster than we connect to words. When I began Agile transformation with one of the business units for my client organization, I thought of using these images. These were quite inspirational for me and I believed these would also help the teams that I was coaching. Some of these are not just the images but also well-known models. And the idea was to connect these models to the context of Agile transformation. While they tell a story, it also served as a guideline for our transformation. They helped me a great deal in making the initial connect with the teams and also served as a reference to come back to whenever we felt faltered. So, what were these images? And what stories did they really tell?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Start with a Why:<\/strong> I used this in 3 levels. i.e. Organizational Level, Team level and at the individual level. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When organizations begin Agile transformation, but do not communicate the reason why it is doing the same, people working on the ground resist this change. So, the first thing to do is to get the Leadership talk about the same. As we know, Agile should not be the goal in itself. There is a business outcome that is expected out of the transformation. And that needs to be spelt out. And when an influential Leadership talks about it and address the apprehensions around it, they would create a buy-in for the organization. How and What is left to the individual teams and their context but Why is something that should come from top-down.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Once that is done, when Agile practices are deployed in the teams, it is important to empower the teams to question the concepts, practices and feel free to ask why. For example, when I made working agreements with the team, I told the team that - \"You are not going to do anything just because I ask you to do. And if you do not question me, I will question you as to why you would adopt a certain practice but banish the other one.\" We questioned certain things which have become norms in the Agile world. Like, why should we do daily Scrum and why not alternate days? Or why should we call out names during the Daily Scrum, why can't we simply follow the user stories. All of these turned out to be excellent discussions and team felt being involved in framing the team process. They were also able to connect to the overall organizational context of how what they are doing is going to impact their business.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Last but not the least. Agile is quite beneficial at the individual level as well. It changes the perspective of a team member and does not put him\/her in a hierarchy. Agile sees team as one of the leadership role as well with its principle of self-organizations. This perspective help to make the team members as key stake holders in their delivery and also to own their process. At the end of the transformation, a team member would just not be good at delivering his piece of work but would gain a more holistic perspective of how to take the whole team forward in their journey. It enhances their EQ and their ability to work with people.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Keeping the transformational efforts experiential:<\/strong> When I talk to the teams and managers, one of the common grouse that I have heard about Agile is that it is idealistic and do not work practically. So, we decided to follow a model called Kolb's learning cycle as a learning model. What does it say?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      We designed workshops where we would discuss certain ideas and concepts of Agile and broke it down to a few things actionable. For the next 1 week, the team would work on these actions and then write about their experience in the team Wiki. During the next workshop, we would reflect on the experience of working on these. If the ideas worked, we talked about what made it work and if it did not work, we as a team would suggest ways of fine-tuning the same. Eventually the teams not only understood the concepts at the cognitive level but also experienced the same and hence were more confident that the practices would work in their favour. This is how the learning solidified and did not remain as just a concept. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Ensuring no problems are hidden: <\/strong>Like we encourage teams to start with why and to experiment, another important aspect is also to help them talk openly about the problems. There is a big possibility that in an Organizational culture, talking about problems may result in \"shooting the messenger\", create a perception of being incompetent or can also be perceived as someone who is a rebel or culturally-unfit. So, I had to get the teams to talk openly about the problems. This starts with defining what the problem is. A problem is in a Lean-Agile language anything that impedes the team to create value. Creating a safe environment for expressing problem, separating the problem with the person and focusing on problem solving differentiates Agile team with others. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      There are many Lean transformations that have happened ever since Toyota invested on it. However, no other company was able to replicate the depth of transformation that they have undergone and the rewards they reaped because of it. One of the main reasons for the success is the way they relentlessly surface the problems and solve. Their commitment to quality and improvement is unmatched. I talk about this Image that says Toyota used to lower the water level to surface more rocks. By this, the teams not only talk about problems but they start looking at challenges positively.\"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Co-creating the solution: <\/strong>There is often a belief in the Organization, it is the job of Agile Coach or a Consultant to make the transformation happen. As we now know, Agile Transformation is not just about putting the mechanics of Scrum or SAFe in place. It is really about the cultural change. Changing the way we work proceeds only after changing the way we see the work. It is definitely a change in paradigm. And this herculean task cannot be just outsourced to a Consultant. It is a committed work of team of professionals who collaborate with each other. It needs everyone to co-create the solution for some of the deep-rooted problems found in the company. Having said that, the whole collaboration should be like a symphony where the participants are in the flow to create something that lasts and sustains even after the actual performance is done. I often referred this to a symphony where you might have a Leader who would be like the orchestra conductor but the individual who perform create a music that is synchronized and unique to that particular band.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      \"\"<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      As a leader and Coach, one would always encounter resistance to change. It is so easy to complain about it or give up the efforts. I have often seen the Leadership sees that it is not working and hence would go back to the old ways of working with just the changed language. Like, they would call requirement as stories and would essentially follow waterfall model in Sprints. Using some of the ideas mentioned above helped me to bust a lot of myths around Agile and Coaching. And it helped me to build trust with the teams and management. I hope it will also help you to bring a lasting change.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Pic Credits: <\/strong>The Golden Circle by Simon Sinek; Kolb's Learning Cycle - Simply Psychology; Sea of Inventory by Michael Gardener; Symphony by Pinterest<\/p>\n","post_title":"Images that Inspired a Successful Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"images-that-inspired-a-successful-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:32:23","post_modified_gmt":"2024-01-23 08:32:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=19353","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18963,"post_author":"13","post_date":"2021-08-02 22:31:40","post_date_gmt":"2021-08-02 17:01:40","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Sukriti had joined as a new Scrum Master for a team that worked for internal technology group of a Financial Services Organization. She had come from a products-based organization that was known in the industry as people friendly and at the same time was known for the quality of their products. Many media houses had attributed their success to their Agile methods that they follow and how that had attributed to winner-culture who were able to balance both the people and profits. So, when Sukriti was hired, she was told that her team is also quite Agile and hence were looking for a really good Scrum Master who could carry on the good work done by the old Scrum Master. However, the old Scrum Master had already left and it was the Team Lead who was running the show. She did not get the proper knowledge transfer and hence wanted to first observe the team before taking charge as a Scrum Master. She was naturally very happy to be part of a team that was similar in nature to her old team and hence was looking forward to her experience.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      However, she was in for a culture-shock when she started interacting with her team. She could hardly believe her eyes (and ears). The team along with some of the team members hardly understood Agile in spirit. They were only running the mechanics of Agile. During her first Scrum call, she observed that the team was using this meeting primarily as a status update mechanism. The Lead in the team was running the show. They were not clear about the goals of these Scrum events. The team members take their turn to update the Lead on the status. The Lead would call out the names and each team member would update the status of his or her work. When a team member would talk about a specific task, other members were not able to relate to the same. They were just waiting for their turn and once their updates are done, they were switched off mentally. She also observed all the team members were not on time and also would rarely come on a video. By the time the meeting ended, it was more than 45 mins though the scheduled time was only 15 mins.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Then she thought the Daily Scrum could be an aberration and attended her first retrospective. Much to her dismay, she learnt from the team that the Retro was happening after 4 or 5 months. She observed that the whole retrospective was about blaming external factors. They were talking about the expectations being not clear and the requirements being not clear. There were clear indications that the real problems did not come out the discussion. When real problems were spoken, it seemed more like blaming someone in the management or customers. One thing that was discussed for a long time was about estimates. The lead blamed the entire team for not getting the estimates right. He reprimanded the team and suggested that the team especially the seniors should improve their estimation accuracy. The lead then recorded all the actions and closed the meeting. She also observed about 3-4 people complained about over work while the other members complained about not able to contribute properly to the release. She noted to herself that if the team needs full-fledged Agile Coaching which can solve all her problems.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      When she spoke about some of her observations, she noted that the team was reluctant to anything \"Agile\". So, she had to tread her path carefully. While she noted that the Agile coaching should happen, she thought she has to do something to set the team dynamics right first. She observed that the team was working more as a group of individuals rather than a team that collaborated. She thought of coming up with the team working norms, without using any Agile jargons since the team was resistant to Agile.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Now the challenge, if you were to suggest the team norms to Sukriti, what would they be?<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      .........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      ..........<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Here is my solution to the challenge:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Team Working Norms:<\/h3>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. I will feel free to ask \u201cwhy\u201d if I am not clear about the reason why something is done in a specific way, regardless of the hierarchies.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. I will own the whole implementation of the product, not just my little piece. I recognize that I am part of something larger. I will be responsible to own the big picture.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3. Any important learning I had, I will share it with my team so that the team does have to be dependant on me or spend time to re-invent the wheel. I will also document the process. <\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. During the meetings, I will prompt the people when the meeting duration exceeds.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5. I will acknowledge the meeting invites and if I am not available will provide my preferred slot.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      6. During the meetings, I will come on video unless there is any internet bandwidth or personal issues.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      7. I will come prepared for the meetings because I respect my time and other's time<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      8. Estimates can go wrong. I will let people know if I am not going to meet the estimates and clearly state what was not accounted for in my estimates.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      9. If I am able to finish something sooner than expected, I will let the whole team know how I was able to do it quicker and move on to the next task<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      10. When I see a problem, I will not hide the same, I would rather bring it up so that it can be solved.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      11. When I state the problem, I would rather state my observations clearly instead of making personal attacks<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      12. If I am not able to solve a problem, I will feel free to ask for help<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      13. If I do not understand what is expected out of me, I will ask for the same and clarify rather than working on assumptions.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      14. If I see something good, I will talk about it and praise the person I believe is responsible for it. I will also work towards spreading positivity<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      15. On a fortnightly basis, I will reflect on what is working as a process and what needs to be changed. Treat the team norms also as one of the processes and update the same to keep it relevant<\/li>\n<\/ol>\n","post_title":"CHOW #258 - Team Working Norms","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"chow-257-team-working-norms","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:08","post_modified_gmt":"2024-01-23 08:33:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18963","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":18960,"post_author":"13","post_date":"2021-08-02 09:26:13","post_date_gmt":"2021-08-02 03:56:13","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Pic Credit: PartnersInLeadership and Agile42<\/strong><\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        \"Agile transformation is not just about doing daily Scrum or using a tool like JIRA, it is a cultural change\". How often have we heard this in the last 15 years. And there are only handful of companies that have really succeeded in reaping the benefits of Agile transformation. And those are the ones who are fully committed to the cultural transformation. They are the ones who have understood the importance of overcoming the behaviours based on the conditioned belief system. There are many reasons why it is so tough to make cultural change:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          \n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        1. Not many companies acknowledge this<\/strong>: In most of the organizations, Agile is brought in as an initiative for a year or two. They try with a few teams and believe it is for teams to adopt some practices. They see Agile more as set of practices for the teams rather than a culture for the entire organization.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2. Sense of pride in the existing culture<\/strong>: A lot of companies take pride in their existing culture. They believe that is what brought them all the success. However, what they do not understand is what brought them here will not take them there. This may also bring an attitude of maintaining the status quo.<\/li>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        3. Do not understand what it takes for a cultural change:<\/strong> Though, some organizations acknowledge that Agile is a cultural change, they do not know how to go about it. A large part of the culture is below the iceberg. It is not part of the rationalistic part of the organization\u2019s functioning but more of the aspects that happen without conscious awareness.<\/li>\n<\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Let us dwell more time on the last point mentioned above. i.e. what does it take to make a cultural change. A good starting point will be to understand the belief system that pervades. This is depicted in the third point in the Results Pyramid that is attached above. The concept of Organizational Ideology (Janice Beyer, 1981) would help us in gaining some understanding of this common belief system that impacts large part of the Organization. It is defined as \u2013 \u201cRelatively coherent sets of beliefs that bind some people together and that explain their worlds in terms of cause-and-effect relations\u201d. A large part of this ideology is influenced by the Leadership in the organization. And hence in this article, I am going to compare Ideology of Traditional Leadership to Agile Leadership. I am considering their ideologies in 5 relevant topics for Agile transformation \u2013 Agile, Work, Growth, Team, and Customers. <\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Ideology about Agile<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Agile is for the team and not for us<\/td>Agile is for everyone across the organization<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          if teams self-manage, we will be jobless<\/td>Our jobs will be redefined when teams self- manage<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Deliveries come first, Agile comes next<\/td>Agile is for better deliveries. There is no separation between Agile and deliveries.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Agile is an initiative this year, for the next year there would be something else<\/td>Agile has been there in the industry for the past 20 years and is the established new way of working<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We need to do Agile because the Leadership has said so<\/td>If I as a team member see value in Agile, I would adopt the same<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Our work does not suit Agile, it is only for New Product Development<\/td>Basic principles of Agility are applicable across wide areas of different industries<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Ideology about Work:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Once we plan something, that need to be followed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          to perfection<\/td>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Conditions change all the time, hence the planning as a process should be continuous<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Design, development and testing is done once in a project, each of these are phases<\/td>All of these are continuous processes and would be done in
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          each Iteration for all features<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Deliver at the end of everything<\/td>Deliveries happen frequently at the end of every iteration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Work hard during the release schedules<\/td>Work happens at a sustainable pace and no special attention is required during the release<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Need comprehensive documentation<\/td>Working software is a better documentation<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Postmortem at the end of release<\/td>Retrospectives happen at the end of every iteration so that there is a chance to implement what we learn<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Budget and scope are fixed. Time is variable.<\/td>Budget and Time are fixed. Scope is variable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Ideology about Growth:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I grow and develop only if I do more<\/td>I can grow if I help my team grow and develop<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          It is more about PPTs, I need to be more visible<\/td>When the working software gets showcased, that is best visible work one can produce<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          My growth is indicated by the number of people reporting to me<\/td>My growth depends on how I help my organization maximize the business value<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I would only be recognized if I make my team-work harder<\/td>I would be recognized if I can create an environment where my team thrives and if I empower them<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          What matters is the amount of time that the team member puts in office<\/td>What matters is how the team utilizes its time to maximize value for the organizations<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Ideology about Team:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Teams just need to listen to me since I am the Authority<\/td>Teams can think. I should not mask the same by using authority<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We are like the internal customers for the team members<\/td>I am only supporting the team so that they do their best<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          I rate the team members and hence they better listen to me<\/td>Team members rate me as well. It is a 2-way feedback<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Team members are resources<\/td>Team members are people with emotions, aspirations and energy<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          They need to be managed<\/td>They may need coaching<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Process and Rules are important. Any deviations would be punished<\/td>Individuals and interactions are more important. That is what leads to problem solving and innovation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          5. Ideology about Customers:<\/h4>\n\n\n\n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Traditional Leadership Ideology<\/span><\/td>Agile Leadership Ideology<\/span><\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Customer is the king and we just need to comply or listen to him<\/td>Customer can also be wrong. It is important to challenge his wants and understand his needs<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          We need a sign off from the customer at every stage. He defines the problem and we provide a solution.<\/td>Customer is part of the solution and we (IT) are part of the problem definition as well. Our relationship is more about collaboration<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Any change needs to go through a lot of approvals and the customers may be charged extra<\/td>We need to be more welcoming of change. Iterative development allows for the same.<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          They are very tough hence we need to be good negotiators<\/td>We need to apprise them of our challenges and software development is a co-creation of IT and Business<\/td><\/tr>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          My Business does not believe in Agile and hence there is no point in IT following the same<\/td>Agile is about reducing breaking communication barriers between Business and IT. We need to focus more on that and not on following a methodology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          These ideologies have become part of the organizational culture and would usually be transmitted to the new members through the socialization process. These ideological differences clearly present 2 opposite sides of the spectrum. Hence it provides a guideline on the amount of work that is required to make the shift happen. Understanding these ideological differences and where does an organization stand in this spectrum would be the first step in Leadership Coaching. Once this awareness sets in, then it is about creating new experiences that reinforces these new ideologies as depicted in the Results Pyramid. It requires safe environment to practice new skills and ongoing coaching to ensure that the new habits are sustained.<\/p>\n","post_title":"Understanding Organizational Ideology - Key step to cultural change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"understanding-organizational-ideology-key-step-to-cultural-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:33:39","post_modified_gmt":"2024-01-23 08:33:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18960","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"1","filter":"raw"},{"ID":18565,"post_author":"13","post_date":"2021-04-14 19:38:59","post_date_gmt":"2021-04-14 14:08:59","post_content":"\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          When Toyota succeeded in their change efforts and started doing roaring business during the early part of 2000s, the secret of their success pointed to be their adoption of Lean Management. Post Toyota\u2019s success, many companies tried replicating this approach without much success but could not go a long way. The main reason for this was the companies tried to copy the Lean tools but was not able to recreate a culture the way Toyota was able to do. Only way to transform the culture is by thinking in Systems and thereby optimizing the Whole.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Let us see this in a little more detail. Right from the early age, what we are taught as a scientific way of problem solving is to divide and conquer. Break the problem into smaller number of manageable pieces, analyse and address those small pieces which would in-turn solve the bigger problem. This is called as reductionist way of thinking. What happens in most of the cases is that those smaller problems become departmentalized or Silos and create their own version of mini and micro-problems. And any problems that gets solved at this level would at best achieve local optimization. And the local optimizations many times would also have negative side effects to the overall system.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Systems Thinking is a powerful approach towards problem solving. It is a discipline for seeing whole. It is a Framework for seeing inter-relationships and for seeing patterns of change rather than parts<\/em>. The approach was popularized by Peter Senge through one of his works called \"The Fifth Discipline\" though Edwards Deming is known to be one of the original thinkers of Systems Thinking school. It provides an alternative thinking about problems as a \"Whole\" instead of breaking it into pieces. Systems thinking as an approach to problem solving that attempts to balances between holistic thinking and reductionist thinking. It deals with:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Interconnections of various elements acting in the system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Inter-dependencies and impact these elements have on each other and on system<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Multiple context of these elements<\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Here is a very simple example of Systems thinking and Reductionist thinking. If we think of managing the software development process as one of the problems, it is easy to see how traditional way of development is more of reductionist thinking: Analysis-> Design -> Development->Testing->Deployment. That is to break software development into 5 phases and manage them as separate problems. With this model, fastest feedback loop is after the verification process which can be quite late to make any correction. Also, in most of the IT Organizations, these phases are treated as separate departments or entities. They have their own set of problems and mostly work in silos. Systemic way of thinking is to think of Feature teams that are cross-functional. The very idea of which is to eliminate the Silos and hence to bring down the time for systemic feedback.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Now, how can Systems Thinking be applied to Organizational change. And why many of Lean-Agile Transformations fail? Why is it that the organizations do not realize the complete benefits of Agility? Organizations decide to go Agile, make lots of investments in terms of hiring Agile Coaches, redefining the roles and structures and selecting the teams that need to be focused on. However 2-3 years down the line, these are some of the patterns that can be sensed:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            1. Tools like JIRA, Jenkins and Puppet are onboarded without the real idea of how to make use of these systems to integrate the flow. Teams often say, we are already Agile because we are using Jira.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2. Daily Scrums and Sprint Retrospectives are done but in a mechanized way. They use Daily Scrums for status updates to their Managers. Retrospectives are rarely done because teams think they are a waste of time. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            3. Teams use the terms like Sprints for delivering mini-waterfalls and use the term \"Stories\" to refer to their often elaborate requirements. Sometimes a story can span multiple sprints. Teams interchange stories, tasks and epics without the knowledge of hierarchy.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4. There are specific roles like Scrum Master and Product Owner. However, the Scrum Master is basically a Manager with a change in name. She still controls the team functioning and expects the team to report to her. And the Product Owner is not really a Business Representative but somebody from IT. Sometime, I have seen both the roles being played by one. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            5. Targeting the change at limited functions like Development or IT Teams. Only Onshore (in a distributed team environment) is targeted for Agility. Leadership believes that the entire transformation is for the teams and do not get involved. <\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            6. Teams think of Value statements as rigid. For example, I have heard lot of teams say, in Agile, there is no documentation. Or they say, we do not have to follow the process.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            7. There is a lot of resistance to change which results in a lot of conflict and changes being only cosmetic. Teams feel overwhelmed managing increased pressure of deliverables and also to follow Agile method. The resistance is also the result of belief system that the actors with-in. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              There is a greater sense with-in the organization that they were doing much better off without Agile. And the whole blame starts shifting towards Agile. They start winding down Agile programs, reduce the coaches. The coaches themselves go through the churn of frustration and get a sense of not adding value to the organization. They either move to different companies or move into different roles. Some of the statements we often hear is \"Agile doesn't work here\" or \"Agile is too idealistic\".<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              The patterns mentioned above can be mapped to each of the systemic components mentioned in the model depicted. It goes from the order of what is given more attention in the change-efforts and to the ones that are given least attention. It also goes in the order of what can be easily changed to what becomes more difficult to change. For example it is easier to change practices compared to the Organizational Structure (and its functioning) or the Strategy.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              These anti-patterns emerge because organizations fail to comprehend or realize the inherent Systemic nature. Each of the components above are treated in isolation and they do not see the whole. They do not understand the inter-relationships between each of these. Each of the component sitting on top is related to more than one component that is below them and should be aligned with all of them. Hence these components should never really be thought off an implemented in Isolation. For example if you decide to onboard the tools, that should be accompanied by the understanding of the language associated with it. And the change in Language should be associated with change in behaviours and practices. They need to be aligned to each other. The Structures should clearly define the how the roles interact in carrying out the practices. All the components mentioned so far should be aligned with the Value and Principles.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              However one component of the system that often gets missed by the coaches and leaders alike is how these change initiatives impact people on the ground. How do they see these programs? Why is there a lot of resistance? How does this play on the collective and individual belief system of the individuals and the group? This component can be referred to Mental Model, Collective Mindset or simply Belief System. This works as an overall context where these change efforts play out. It is about how people in the organization would generally think of such initiatives:<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              1. This is something that is imposed on us and hence we just need to do things on surface to satisfy some egos.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              2. Delivery is more important, and these initiatives are eventually going to die down.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              3. The consultant\/coach is paid to run this so he\/she will do all the heavy lifting. And our work as a team is only cosmetic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4.  Coaching is about training. They are all theory and idealistic.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5. Agile is a set of standards like SEI-CMM. Hence it is more about compliance.<\/li>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              6. Implementing Agile would make our lives harder and there would be more work pressure. <\/li><\/ol>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                These are the stories that people tell themselves and their peers. And these stories have huge influence on the way the change is perceived and hence also on the success of such initiatives. Even though the Leaders and Coaches have the right intent in bringing this change, it may not not be received well by the target audience. If these are not addressed, people lose motivation and would knowingly or unknowingly sabotage the initiative.<\/p>\n\n\n\n

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Identifying these systemic components and how each of those affect the transformation would determine the success or failure of the transformation. It is important to understand the dependencies between each of them and also in a given situation which component has higher impact over the other. Most of today's organization problems are complex and are the result of reductionist thinking. While we solve one problem, we see other problems arise. This sort of problem solving only provides symptomatic relief without addressing the root issues. Systems thinking helps bring the nuanced understanding of the problems without jumping into solutions. Hence it attempts to bring long-term and sustainable solutions to a complex problem.<\/p>\n","post_title":"Systems Thinking for Organizational Change","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"systems-thinking-for-organizational-change","to_ping":"","pinged":"","post_modified":"2024-01-23 08:34:06","post_modified_gmt":"2024-01-23 08:34:06","post_content_filtered":"","post_parent":0,"guid":"https:\/\/pm-powerconsulting.com\/?p=18565","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"3","filter":"raw"}],"next":false,"prev":false,"total_page":1},"paged":1,"column_class":"jeg_col_3o3","class":"epic_block_11"};

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